Payment Ops Supervisor Payment Ops Supervisor …

in London, England, United Kingdom
Permanent, Full time
Be the first to apply
in London, England, United Kingdom
Permanent, Full time
Be the first to apply
Payment Ops Supervisor
This is a supervisory position within the Operations team in UK Consumer and International Personal bank in London  responsible for Operational delivery of Payment and Clearing functions through effectively managing  outsourced third party that  provide operations support services in coordination with various business functions in Consumer bank. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

  • Provide effective oversight of TCS Operations dealing with Payment and Clearing processes, supporting all payment product offered by Business. Ensure their performance adhere to SLA in terms of accuracy and timelines. Also responsible for complete third party governance for processes relating to Payments.
  • Effectively lead team of around 25 members in third party service provider and ensure complete adherence of KPI's.
  • Perform day to day monitoring of Key Operational metrics for Payment and Clearing Operations. Ensure metrics are accurate and any inaccurate/incomplete data is challenged and completed appropriately within existing deadline
  • Be a subject matter expert in Payments & first point of engagement with business on any initiatives. Understand end to end client journeys and find continuous improvement opportunities and maintain effective control environment
  • Work closely with Compliance, Legal and Product teams to understand changes to Payments regulations, and be responsible to implement changes resulting from new regulation to existing operations process/procedure
  • Engage with key SME in Operations teams onshore and offshore (outsourced service provider) to relay the changes, train them and implement process change to comply with new/updated regulations
  • Help implement business strategy for product development, improvement and client experience by proactive engagement and process improvements
  • Manage service delivery with external vendors and Clearing banks by establishing engagement model to identify and resolve issues that impact the process delivery
  • Lead audit reviews - both Internal and external audits on Payments function for business
  • Update and maintain up to date procedure documents and training materials. Also responsible for continuous process reviews (and adherence to process) and improvements in Payment Operations
  • Driving Synergies - Ensure operational process between IPB and UKC are completely aligned and synergies are derived in terms of efficiency and cost
  • Drive efficiency and be responsible for meeting business target of Operational saves in Payment function
  • Ensure all the risks are documented in MCA and deliverables are provided in timely manner. Ensure MCA breaches are minimised
  • Own Corrective action plan for Payment function and engage with stakeholders involved for timely completion and resolution of breaches/issues
  • Be an effective back up to Senior Operations Manager by covering Payments and Reconciliation functions when required

  • Extensive experience of working in Financial services and a good understanding Core Operations functions especially Payments & Clearing
  • Working knowledge of Financial industry preferred
  • Experience in payment life cycle - processing, reconciliation and Investigations
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills

  • Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - GB ------------------------------------------------------
Time Type :Full time ------------------------------------------------------
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