- London, England, United Kingdom
- Permanent, Full time
- Silicon Valley Bank UK
- 03 Dec 18
The Operations Team is responsible for on-boarding loan and deposit products, processing payments, FX operations including confirmation and settlement handling as well as controlling operational risk across the entire UK operational landscape.
The Operations Team is responsible for on-boarding loan and deposit products, processing payments, FX operations including confirmation and settlement handling as well as controlling operational risk across the entire UK operational landscape. Reporting to the Senior Operations Officer/Manager, the Operations Analyst will focus on the full range of products and services to be offered by the bank. Staff will be expected to work closely with colleagues in overseas branches, in order to maintain consistent and exceptional standards of client service. Working in a small team, the Operations Analyst may well be specialized in one particular product/service but will be required to support other functions in the team learning each area in turn on a development program basis. Experience and general industry knowledge across these areas would be a strong benefit. They may represent SVB at industry related events and local community events to promote brand awareness. The broad spectrum of responsibilities will include, but will not be limited to: • Recording new loan account details and deposit based products on all relevant bank systems • Maintain client loan accounts and ensure that ongoing client account instructions are implemented efficiently and accurately, and critically, in the best interests of the client and the bank. • Contribute to the ongoing monitoring of loan account performance, in support of the bank’s Risk Management policies. This would involve reviewing regular and ad hoc reports, and liaising with colleagues where necessary to address credit risk issues. • Input and repair of domestic and international payments (incoming and outgoing) • Second check and authorise manually entered or repaired incoming and outgoing domestic and international payments • Process UK clearing items – BACS, Bank Giro Credits, Cheques and Direct Debits • Liaise with Client Advisory Services and Relationship Management Team with regards to rejected and exception items • Authorise work processed manually by staff within the Operations Department • Archive daily records • Undertake payment investigations on behalf of clients and or Client Advisory Services • Answer customer queries • Maintain existing and create new procedural documentation • Work with the Product Sales Manager and Client Advisory Services to fulfill client needs and promote future growth in FX and generally promote the bank's services. • Resolve any issues in order to limit client dissatisfaction and possible lost revenues. • Manage confirmations and settlement processes for FX and Treasury trades • Work with Treasury and the Reconciliation Dept to help resolve unsettled items to mitigate settlement and risk, limiting potential lost revenue and aged items. • Work with Counterparty Banks in order to confirm, settle and investigate FX and Treasury trades and periodic discrepancies. • Work with various audit teams during the numerous audits and testing periods in order to provide these groups with whatever files and transaction samples requested Requirements Hard-working, self-motivated and able to work independently in a small team-oriented environment. The ideal candidate should be able to identify and work to deadlines and be able to think beyond the initial set of facts or issues when using problem-solving skills to produce work that is “right first time, every time” to meet client and internal customer expectations. They should be able to prioritize work independently, by focusing on the needs of the client and the bank itself. The role is critical in the fulfillment of internal Service Level Agreements, and delivering the wider targets and objectives of the team, the department and ultimately the bank as a whole. He or she should bring a strong sense of ethics and have the ability to quickly develop a full understanding of new products and processes. They should demonstrate commercial awareness when responding to, or contributing to the development of product and process enhancements. A commitment to personal development is essential in order to support the department through the understanding of other roles and functions. They should be comfortable with communicating verbally and in writing with colleagues with a wide range of seniority and in different departments, as well as external vendors and occasionally clients
Previous experience in a banking operations environment, with specific expertise in respect of loan products, FX Operations, UK and International Payments as well as an Operational Risk focus. • Communications: The individual must have excellent communication abilities, including strong written & verbal skills. The individual must be an excellent listener, who works to understand the needs of others. • Interpersonal Style: The individual should have an entrepreneurial, collaborative approach and a flexible style that allows for the input of others. The individual must share the following core values of SVB: o An emphasis on achieving the organisation’s goals, versus individual achievement; o An “enterprising” approach with creative problem solving; and o A focused and results driven mindset.