• Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • Credit Suisse -
  • 19 Sep 18

Prime Derivatives - Client Operations - London # 113522

We Offer
The role requirements are (but not limited to):
  • Co-ordination, development & maintenance of relationship with partners across Credit Suisse.
  • SME advisor on product and Credit Suisse processes to internal & external partners and clients.
  • Taking, owning and resolving escalations with CS and external vendor partners on behalf of the client.
  • Close working relationship with PDS and Prime Front Office Partners and Client operations globally.
  • Level one escalation and oversight of the Operational utility, functional processing groups on all client and risk matters.
  • Management of risks inherent to the PDS business.
  • Identification and implementation of enhancements to manage risk, improve processes and the client experience.
  • Know Your Client - Understand clients interaction and process model.
  • Driving & maintaining the high standards of client service that Credit Suisse offer.

This role involves close working relationships with:
  • External clients of Credit Suisse.
  • PDS Front Office partners.
  • Cross product Client Relationship Managers.
  • Client Operations teams globally.
  • Internal control and operational partners.
  • External utility vendors.

Open to discussing flexible/agile working.

You Offer

  • Extensive working knowledge of ETD & Cleared OTC products and regulation.
  • Strong client relationship facing skills, polished and professional manner.
  • Excellent communication and interpersonal skills and high level of written and spoken English.
  • Good negotiation capabilities and are able to handle difficult situations whilst under pressure.
  • Strong control ethics and ability to assess items appropriately for escalation, applying your industry knowledge.
  • Lateral thinking and problem resolution skillset.
  • Ability to build and maintain relationships with internal and external clients.
  • Ability to work in a dynamic environment and to deliver on strict deadlines on time.
  • Understanding of the complexity of financial products and services.
  • Solid analytical skills and attention to details.

In addition:
  • You are reliable, patient, service orientated, resilient.
  • You are flexible and you learn new solutions and systems quickly.
  • You are a self-starter, motivated for professional development.

London, England, United Kingdom London England GB