Process Owner

  • Competitive
  • London, England, United Kingdom London England GB
  • Permanent, Full time
  • Investec Bank plc
  • 19 Mar 18 2018-03-19

Investec is an international, specialist banking group and asset manager that provides a diverse range of financial products and services to a niche client base in three principal markets, the United Kingdom, South Africa and Australia, as well as certain other geographies.

Role Process Owner

Reporting to Head of Private Bank Lending Operations

Team Lending Operations

Division Private Bank

Key relationships
•Private Bank operational and distribution teams including Banking, Lending Operations, Banking Operations, Legal Risk, Compliance, Marketing, Operational Risk and Projects.
•Technology – lending operational platform support teams
•Project staff
•Global Lending Operations

Key responsibilities
•Responsibility for operational change relating to the implementation of business initiatives and new projects for the Private Bank lending business.
•Ownership of lending servicing processes (post-completion and throughout the loan lifecycle).
•All initiatives will be business driven and focused, and may not necessarily involve an IT component.
•On going review of procedures and processes– identifying areas for improvements and implementing changes where necessary in relation to industry standards, commercial viability and ensuring they are fit for purpose.
•The ability to perform business analysis to define business problems, offer solution options and define approach to resolution.
•Working closely with Lending Operations Team and the Mortgages Project team to implement new operating model / implement technical fixes / act as point SME to resolve open questions.
•Training & delivery across the team stakeholders on new initiatives, process change or, where relevant, system changes
•Preparation or review of business requirement documents and other initiative / project documents, where required.
•Providing support to Business post implementation of change.
•Analysing data using excel to identify impacts of business problems.
•Time tracking and management.
•UAT planning, execution and sign off
•Identification and management of risk and cost of processes.

Skills and knowledge
•To act with integrity at all times and embrace the philosophy of treating our customers fairly.
•Demonstrated process improvement skills with exposure to project work.
•The ability to design and implement business processes.
•The ability to design, execute and advise on structured business analysis methods and the ability to present this using regular tools (Microsoft visio / excel / powerpoint / word).
•Operational understanding of the mortgage lifecycle with particular focus on servicing processes.
•Understanding of relevant industry regulations specifically their impact on the lending and mortgage environments.  This includes the impact they will have on the various processes, procedures and implications.
•Leadership as well as and the ability to train and interact with people on all levels of the organisation.
•Computer literate with a good working knowledge of Microsoft Office (incl. Visio and Project)
•Sound judgement, decision making & problem solving ability.
•Planning, prioritisation, and organising capabilities
•Organisation capabilities.

Additional attributes that would be helpful, but now essential for this role:
•Strong Microsoft Excel capability