Production Support Lead - Cash Equities

  • £90-110,000
  • London, England, United Kingdom
  • Permanent, Full time
  • Hudson Banking
  • 14 Jan 19

London based Cash Equities House seek a Hands on Production Support Lead. Managing a team of 5 Application Support Analyst all based in London. Technical wise it would be Linux, Windows, Networks, SQL. Scripting languages.

London based Cash Equities House seek a Hands on Production Support Lead. Managing a team of 5 Application Support Analyst all based in London. Technical wise it would be Linux, Windows, Networks, SQL. Scripting languages. The team is split 2 sub teams L1 Support Trader facing i.e. limits, GUI, raising issues and some analytics. L2/L3 more back end DevOps - Algo Static date more trouble shooting. Oversee the Level 1 team and build a relationship with the Algo desk, owning the Level 1 team, taking over the vendor management side for the 3rd party platform providers to make them improve their services. Management of level 1 support team in London. Ownership of incidents from initial response to final resolution. Management of key vendor relationships with a focus on service quality. Implementation and design of change management processes. Capacity and Resiliency planning and testing. Hands on Level 1/2 support. Track record supporting business critical systems and an ability to troubleshoot and communicate effectively in a high pressure environment. A customer focussed self-starter that communicates effectively at all levels. Experience managing one or more direct reports providing an internal or external client facing service. Experience managing vendor relationships and maximising service quality