Programme Manager, Kleinwort Hambros

  • Competitive
  • London, England, United Kingdom London England GB
  • Permanent, Full time
  • Société Générale - UK
  • 15 Mar 18 2018-03-15

Programme Manager, Kleinwort Hambros

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Description of the Business Line or Department

The Change Team has been established in response to the business need to centralise the delivery of internal operational projects and the management of change as a result of the regulatory environment. The team is the principle liaison between the bank and the GBIS Portfolio Office, ensuring that appropriate budgets, resources and capacity is in place to execute according to the project pipeline. The Change function is a team of project professionals who will work in partnership with business lines to deliver projects, using industry standards methods and approaches. There is the opportunity to work on a range of projects covering all areas of the bank, including front-to-back offices, legal/compliance and support functions.

Summary Of The Key Purposes Of The Role

This role reports directly to the COO Office Director & Head of Change and is responsible for:
• Coordination of multiple projects or work packages as assigned
• Management of work-stream project manager and project resource as assigned
• Delivery of IT and non-IT change within the remediation programme as assigned
• Principle liaison and coordinator between the business, IT, senior management and other members of the programme including members from Head Office as and where necessary.
* Development and maintenance of key project artefacts, ensuring that GBIS project management lifecycle (PMLC) has been applied to projects and documents are drafted, reviewed and approved in accordance with the Change team guidelines.
• Active management of risks and issues within and between projects, ensuring suitable escalation to Management and other relevant parties where necessary.

Summary of Responsibilities

• Programme Management
Detail of level of responsibility for:
- Align the objectives for defined and agreed activities within the change portfolio and lead the selection and planning of all related projects and activities.
- Plan, direct and co-ordinate activities to manage and implement projects from initiation to final operational stage.
- Lead the programme or project teams in determining business requirements and translating requirements into operational plans
- Determine, monitor and review all programme or project economics, including costs, operational budgets, staffing requirements, resources and risk, ensuring that there are appropriate and effective governance arrangements, supported by comprehensive reporting

• Project Management
Detail of level of responsibility for:
- Active management the project team, which may include matrix management of SME's belonging to other support functions or business lines. Ensure that all tasks are adequately assigned and monitored.
- Report on status and monitor the day to day execution of the programme using both local and Head Office reporting tools including PRIME. Progress reporting to the Head Office Steering Committee on a regular basis.
- Responsible for the coordination of local resources and providing updates on programme progress to senior members of the bank (e.g. local Steering Committee, ExCo, OpCo and the Hambros Board) as and where required.
- Support the development of processes within the Change Team, championing the use and development of best practice tools and templates.
- Develop comprehensive plans used are used as a basis to manage the project and present progress to senior stakeholders.
- Proactive RAID management - carefully identifies and mitigates risks, escalates high severity issues, monitors interdependencies between the business and ITEC plan and maintains an awareness of constraints.
- Ensures that project documents are complete, current and appropriately communicated to stakeholders (e.g. PDD, Steering Committee packs)
- Ring-fences and protects the delivery of the project, ensuring that there is a clear view of scope at the start of the project, which is monitored and reviewed throughout the project lifecycle – escalating scope creep or out of scope items to the project sponsor
- Contributes to regular reporting at portfolio level and other key stakeholders as and where required.

• Budget and reporting
Detail of level of responsibility for:
- development of a plan and management of the annual budget
- involvement in the monitoring of associated elements to the budget
- forecasting
- cost management
- improvement of the operational efficiency (costs, efficiency of it development, etc)

• Operational Risk & Regulatory Responsibilities
- Responsibility for managing, controlling, preparing and escalating risk within their scope.
- Monitoring of operational risks and review of effectiveness of prevention measures.
- Ensure compliance with policies, procedures within the business line.
- Ensure timely intervention when breaches occur and analysis of root causes to avoid repeated issues.
- Ensure that you take reasonable steps to be fully aware of, understand and comply with all regulatory requirements from all regulatory bodies that are applicable to your business.
- Improving Conduct Risk framework and ensuring that actions deriving from conduct risk management information are taken forward
- Perform all duties in accordance with the principles outlined in the SGPBH Code of Conduct, as well as the policies and procedures relevant to your responsibilities, to ensure that you adhere to a culture that treats clients fairly and focuses on the long term sustainability of client relationships

• Other expectations
Embody Code of Conduct and behavioral competency.

Level of Autonomy and Authority

• Escalating areas and key concerns to the project or programme steering committee(s). Further escalation to the ExCo and/or the Board where appropriate.
• Active management of all of the communications and escalations to Paris aligned to the scope of projects within their remit.
• Delegation of responsibility to members of the project team(s)
• Management of project and programme budget and oversight of spend
• Recruitment of external resources as required by the project



• Hands on delivery experience of coordinating workstreams and project teams within the context of a formal programme within the financial services industry

• Formal qualification in Project and Programme Management (MSP, PRINCE 2, APM)

• Full appreciation and knowledge of Business Change techniques and principles

• Strategically minded, with the ability to think and react quickly to change, negotiate through ambiguity whilst remaining committed to delivery

Work Experience

• Essential Private Banking and Wealth Management experience

• Essential experience in managing large regulatory and remediation projects

• Should have knowledge and experience of control framework review/ set-up

• Experience of tracking and monitoring budgets of £4m+. Regular forecasting and variance analysis on project spend.

• Confident presentation skills, with the ability to use a range of tools to produce professional and informative data to present to senior stakeholders within the organisation (e.g. MS Project, Visio, PowerPoint, Excel)

• Excellent verbal and written communication skills. Strong stakeholder management skills, including the ability to communicate with stakeholders at all levels (including ExCo and Board).

• Knowledge of the Software Development Lifecycle (SDLC), testing cycles is highly advantageous

• Excellent time management and prioritisation skills

• Excellent and up to date knowledge of the regulatory landscape and industry standards

• Confident ability to negotiate and influence individuals who may not have a formal reporting line into the


• Degree or equivalent professional qualification(s)
• Significant project and programme management experience, working on large scale technical and business change activities (minimum 5+ years)
• Banking/Investment/Financial services experience
• MSP, PRINCE 2, APM qualifications

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Societe Generale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.