Project Manager (Customer Experience)

  • Competitive
  • London, England, United Kingdom
  • Permanent, Full time
  • Kingfisher Plc
  • 21 Apr 19

Project Manager (Customer Experience)


We're Kingfisher. You might know us as B&Q, Screwfix, Castorama, Brico Depot or Koçtaş. We're made up of 79,000 passionate people, call 1,302 stores home and operate in 10 countries. That's right, we're big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that's where you come in.

Kingfisher Head Office is an exciting, inspiring place to be. We establish the strategy that leads the business. We drive innovation to inspire our customers. We set the tone of our global business. It can be challenging, but that goes hand in hand with the ability to make a difference - to the business, to the many people around the world that work for us, and to our customers.


We are looking for a Project Manager to join our fantastic Customer & Brand team in our Head Office in Paddington. The role will be responsible for managing the day to day running of all Customer Experience projects, managing all project plans, governance and risks & issues. The role will define and design the customer experience projects and be responsible for the delivery and maintenance of approved project plans, roadmaps, highlighting critical paths, key milestones, dependencies and risks & issues.


To do this role you will have significant project management experience with relevant industry experience. You will have a proven record of delivering projects on time, and in line with cost and quality expectations. This will mean your communication, influencing and people skills are outstanding, and you will also have a high-level of IT literacy, including ideally experience with Confluence and Jira.

This is an exciting opportunity to join our global business. In return, we provide an inspirational working environment, a competitive benefits package and opportunities to stretch and grow your career. Interested? Great, we can't wait to hear from you.