Sales Operations Associate
Working in the Sales Operations Team, the role holder will be responsible for processing of subscription contracts, orders and billing, and will work closely with Sales, Marketing and Finance teams to deliver commercial objectives. The role requires management of customer and invoice queries, as well as allocation of payments, and delivering outstanding customer service at all times. Duties
Skills, knowledge and Experience
- Champion of order processing according to SLAs, company policies and procedures.
- Liaising with Sales Managers to collate status of contracts within a specific timescale
- Efficient query management by email, telephone and post.
- Fulfil vender registration requests
- Proactively log, escalate and follow up on issues with customer service and internal systems.
- Data retrieval, analysis and presentation.
- CRM and ecommerce platform data management.
- General office admin duties including scanning and filing of contracts
- Complete all tasks and duties in an efficient and timely manner.
- Ad hoc duties, tasks and projects.
- Must be numeric.
- Knowledge in MS applications, Word, Excel & Outlook.
- Experience of using an e-commerce platform, CRM, databases an advantage.
- Experience of using SAP and or other advanced finance systems an advantage.
- Highly organized with strong attention to detail.
- Confident and enthusiastic team player.
- Self-motivated who can work independently and under pressure.
- Proactive with a can-do attitude.
- Thrives on a fast-moving, demanding environment and challenges.
- Ability to develop productive and mutually beneficial relationships with other teams across the business.
- Passionate about providing first class Customer Service
- Technically savvy with understanding of key processes and communication feeds between systems.
- Proficient user of customer database for management of queries, orders, payment and fulfilment.
- Ability to multi-task without compromising on quality of tasks produced and to meet simultaneous deadlines.
- Reliable and flexible to meet business needs and objectives.