Sales Support Manager

  • 50k - 60k + Bonus + Bens
  • London, England, United Kingdom
  • Permanent, Full time
  • Energy Aspects
  • 20 Feb 18 2018-02-20

We analyse market fundamentals and forecast price movements. We look at the issue from every angle: from OPEC dynamics and deep water production, through to trade flows and data trends. We examine how policy can influence carbon prices and the uptake of electric vehicles, how the weather shapes natural gas storage numbers, and much more besides. We develop in-depth research by combining our extensive data models with our network of high-level industry contacts and our forward-looking views on all major market trends. Our team has an industry-wide reputation for providing relevant, insightful and timely commentary.

Purpose:

We offer a number of subscription services spanning our research products which can be tailored to meet our clients’ specific needs. With hundreds of major brands and thousands of subscribers already signed up, the focus for this position is pre/post-sales support, events management and operational support for the sales team.

This is not a nine to five position and will require flexibility and the drive to go beyond when needed, ensuring excellent client care and delivery of service. Although collaboration is key to our business, successful candidates will be able to work independently and be capable of planning and prioritising own workload to ensure success.

In exchange, we offer excellent remuneration, a high-performance culture, challenging and exciting work with like-minded and talented colleagues. Most importantly we offer the opportunity to develop your career over time.

Duties:

  • Fulfilling client support request as needed, while maintaining outstanding customer support
  • Provide effective operational support for the sales team
  • Management of Sales Support Executives (presently 1 FTE)
  • Ensure our clients globally receive appropriate levels of analyst access via on-site visits or events
  • Preparing detailed sales related reports for monthly management meetings and on an ad-hoc basis
  • Assigning sales revenue to appropriate departments
  • Prepare commission statements
  • Support clients with contractual and compliance issues
  • Take overall responsibility for orders, sales paperwork and CRM system adherence
  • Managing EA events including preparing the invite list, with feedback from sales, drafting and sending invites through the EA Events system, and maintaining the RSVP list
  • Preparation of marketing material

Requirements:

  • Takes responsibility for own work and projects
  • Acts on own initiative without being prompted and enjoys working autonomously
  • Approaches work in an orderly and systematic way
  • Supports others and facilitates their work
  • Maintains a positive outlook and show an optimistic outlook towards work
  • Copes with pressure and works productively in a pressured environment
  • Intermediate Microsoft Excel skill (Pivot tables, VLOOKUP, COUNTIF, SUMIF, INDEX & MATCH)
  • Maintains professional, high-quality work at a very detailed level
  • Project planning and event planning experience
  • Experience of leading others with a focus on being an enabler to continuous performance improvement’
  • Report writing and basic understanding of financial analysis
  • Experience with CRM and other IT systems
  • Comfortable talking with clients up to c-suite

Benefits

  • Employer pension contributions into an auto-enrolment compliant scheme – 6% of base salary
  • Annual bonus based on company and personal performance paid in February each year for the previous calendar year, and pro-rated in the first year
  • 25 days of paid holiday per year, plus public holidays
  • Comprehensive medical/travel insurance with dental and optician cashback
  • Flexible benefit options (season ticket loans, cycle to work scheme, subsidised gym membership, childcare vouchers, etc.)