Senior Administrator - Platform Operations Senior Administrator - Platform Operations …

Logan Sinclair
in London, United Kingdom
Permanent, Full time
Last application, 15 Jun 21
Logan Sinclair
in London, United Kingdom
Permanent, Full time
Last application, 15 Jun 21
Our client is a unique investment manager based in the City looking to hire a senior administrator to focus on platform operations. The Platform Operations Administrator is responsible for a range of operational platform service delivery, relationship management and programme management activities. They act as one of the main contacts with third party platform service provider relationships. The scope includes internal and external platform-related operational and customer servicing activities. The role will involve providing administrative support to committees and to other members of the team, including the Head of Operations and Senior Operations Manager.

Key Responsibilities:

-  Act as subject matter expert for platform operations and DFM.

-  Act as one of the main points of contact for all Platform operational and service

related issues, development, testing and support.

-  Supporting the Senior Operations Manager in developing and implementing the

operations target operating model in concert with the Head of Proposition who has

responsibility for the overarching platform operating model.

-  Support the Senior Operations Manager in establishing, agreeing, monitoring and

reporting the agreed operational service levels and key performance indicators to

achieve the platform Net Promoter Score (“NPS”) standards.

-  Develop, document and maintain operational processes, procedures and controls

that the Platform: complies with the relevant regulatory standards; at least matches industry best practice; minimises operational risk; andallows the NPS standards to be achieved.

-  Monitor operational activities and take appropriate remedial action against: agreed services levels; financial rate cards.

-  Respond to operational queries, errors, breaches and complaints: maintain appropriate records, track resolution processes and ensure items are fully resolved. Implement root cause analysis, process changes, staff training and other learnings, as appropriate.

-  Support in the documentation of processes and procedures for key “hand-off” activities and contact points i.e.: to platform service provider (and vice versa); Platform service provider and transfer agent (again, vice versa); and
Project Concert and the platform service provider (vice versa).

-  Perform initial, regular and ad-hoc operational due diligence reviews of the platform service provider.

-  Support the Senior Operations Manager in developing and deploying an effective and proportionate oversight framework for the platform.

-  Identify platform operational risk and propose mitigation and resolution to the Senior Operations Manager.

-  Supporting the Senior Operations Manager with the coordination, planning, undertaking and signing-off operational user acceptance testing.

-  Assisting the Senior Operations Manager on major change programmes. The Jobholder will be involved in the complete programme lifecycle (i.e. set-up through to post-implementation).

-  For the discretionary model portfolios: execute and validating tactical asset allocation portfolio changes; review TAA changes to the Discretionary Model Portfolios; Conduct timely execution reviews for discretionary related activities and the platform; Maintain and control platform user access; and Respond to technical operational queries associated with the portfolios or with the platform itself.

-  Liaise with the Senior Operations Manager or Head of Operations to ensure asset management requirements in relation to fund availability and settlement meet expected standards.

-  Support the Senior Operations Manager to identify development needs for the team and deliver coaching as required.


-  Achieved the CISI Investment Operations Certificate (“IOC”) or similar qualification

-  At least 3 years direct operational platform experience.

-  At least 5 years in the financial services sector or 3 in asset management.

-  At least 3 years of managing a large third-party platform service provider relationship.

-  Project management experience is preferable.

-  Management of third party relationships.

-  Able to create processes and identify controls.

-  A detailed understanding of: retail investment platforms, the cash management;

- Adviser and Customer lifecycles; the wider UK regulatory environment; investment products and services (notably UCITS funds and DFM services); insurance products; other wrapper products and services; the structure of UK Platform agreements across a range of delivery models; and distribution channels.

-  A good understanding of: FCA COBS Rules relating to UK Platforms; FCA CASS Rules; Other UK/EU regulation relating to UK Platforms; FCA prudential regulations; and UK Financial Crime.

-  A strong individual with clear and high integrity willing to challenge issues and concerns.

-  High conviction in ensuring that the purpose of the role is fully met; focused and delivery-centric.

-  Able to develop and maintain effective working relationships, both internally and externally.

-  Strong written and oral communication, including the ability to articulate issues and solutions.

-  Effective, articulate, tactful and open in communicating with others.

-  Good analytical skills to give the ability to analyse and evaluate with close attention

to detail.

-  Good process mentality to adequately record any findings and identify trends.

-  Strong time management skills and ability to work well under pressure; ensuring

service levels/appropriate deadlines are met.

-  Can assimilate information to understand the impacts/priorities when problems occur.

-  Initiative to resolve problems and present solutions, working collaboratively with others to reach resolution.

-  Willing and proactive learner who will help others and be part of the team.

-  The ability to work effectively in a team, both platform operations and the wider


-  As a member of a small team within a wider structure, the candidate should be

responsive and adaptive to change.

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