Senior Analyst, Client Service - CorporateTrust

Role profile:

The Client service senior analyst will be working with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.

Responsibilities:

• Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
• Applies intermediate problem solving skills, experience and judgement to analyze information.
• Uses communication skills to deliver high quality service to a specialized client base. Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
• Leverages a good understanding of broader BNY Mellon services and offerings. Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
• Uses knowledge of client issues and needs to contribute to business development efforts.
• Participates in internal activities and initiatives designed to improve the client experience.
• Recommends process improvements.
• Provides guidance to less experienced team members.
• Supports multiple, moderately complex client accounts.

Qualifications

Requirements:

• Bachelors' degree or the equivalent combination of education and experience is required.
• Proven background working an operational area or client services preferred.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater London-London
Job: Corporate Trust
Internal Jobcode: 70105
Organization: Corporate Trust-HR06320
Requisition Number: 1814171