Senior Desktop Operations Administrator Senior Desktop Operations Administrator …

Finastra UK
in London, United Kingdom
Permanent, Full time
Last application, 18 Oct 20
Finastra UK
in London, United Kingdom
Permanent, Full time
Last application, 18 Oct 20
Senior Desktop Operations Administrator
Senior Desktop Operations Administrato r

The ideal candidate should:
  • Clear understanding of all aspects related to Service Management (Incident management, request management, problem management, etc.) through the Ticket Management System used within the organization
  • Offer support in areas such as Desktop Services (Windows 7/10, MAC OS, Windows Server OS, Microsoft Applications), Messaging (Office 365, Active directory user accounts and groups, data backup, Skype for Business, WebEx, etc.), Networking (Cisco IP Phone, VPN client related requests, etc.), Servers (File Share, Remote Access, etc.) and other applications as used with the business
  • Manage Mobile Device approvals and report monthly data usage per region accordingly to best practices
  • Create and Manage End User Compute Standard Operating Procedures and manage according to best practices.
  • Develop and Manage VIP (White Glove) procedures and processes
  • Develop, manage and support Finastra printing services globally
  • Manage and Report on GHD KPI and CSI
  • Represent Desktop Operations in Global Helpdesk Operations meetings
  • Review and Govern GHD level 1 and 2 teams based on Service Responsibility matrix
  • Support and manage internal EUC related escalations
  • Create, maintain and publish process related document s to assist Global Helpdesk and other internal teams.
  • Monitor \\Review stock levels in stockroom and k eep track on various hardware orders in the region
  • Perform software upgrades and new software installation both pro-actively and in response to requests from users of systems
  • Work closely with all IS teams to help improve their investigation skills and resolve issues reported by the end-users in a timely manner
  • Collaborate with multiple internal IT groups and stakeholders for various global projects across the organization
  • Communicate clearly and concise in both written and spoken English
  • Help the team and team manager to meet the deadlines and service expectations set by the company
  • Contact and work with 3 rd party support when an issue cannot be resolved in house

Required Skills:
  • Advanced knowledge of all Windows OS (Windows 10) and MS Office suite (Office 2010, Office 2016, O365)
  • Good knowledge of Windows AD infrastructure
  • Good Knowledge of antivirus usage and malware removal
  • Good knowledge of m obile device administration
  • Good diagnosis and problem analysis (process oriented) skills
  • Knowledge of an IT management product (e.g. Altiris, Microsoft System Center , etc.) is a plus
  • Understanding of patch management, application and OS remote deployment, asset management, etc .
  • Understanding of IP Networks, VPN technology (PPT, Cisco AnyConnect, VPN, etc . )
  • Understanding of Video Conferencing
  • Understanding of a Ticket Management System
  • U nderstanding of MAC OSX
  • Advanced English speaking and writing skills
  • Good communication skills with the ability to deal with users at all levels in an organization
  • Manage time and effort effectively, be self-motivated and goal-oriented
  • Nice to have ITIL Foundation knowledge

Experience :
  • Should have a minimum of 5 + Years IT experience in the IT support related areas


The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.

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