Service Desk Analyst/Application Support

  • £45k p/a
  • London, England, United Kingdom
  • Permanent, Full time
  • Finshore Partners
  • 16 Oct 18

A wonderful opportunity has come up with our client, who are a leading Fund Manager in London, for a Service Delivery Analyst. This is a good opportunity for someone with a Desktop Support background who would like to become less hands on and become more of a facilitator. This will suit someone who has had experience of helping to design a service model within the Service Delivery area.

A wonderful opportunity has come up with our client, who are a leading Fund Manager in London, for a Service Delivery Analyst.

This is a good opportunity for someone with a Desktop Support background who would like to become less hands on and become more of a facilitator. This will suit someone who has had experience of helping to design a service model within the Service Delivery area.

Role:

This new role is to work directly for the Service Delivery Manager, providing support to approximately 100 users, as the organisation goes through a period of rapid transformation.

Experience:

The role combines project work, application support and deputising in the absence of the Service Delivery Manager, across a breadth of applications. The organisation are moving to a Microsoft 365/Windows 10 environment and will use ServiceNow - this infrastructure will be supported by the group organisation.. You will support 300-400 core Investment Management applications, including thinkFolio and Bloomberg.

The ideal candidate will come from an Asset Management background, with prior experience of supporting a range of Investment Management Systems. The ideal candidate will have excellent communication skills and good energy for problem solving and troubleshooting.

This is an excellent opportunity to have first-hand exposure to a breadth of projects and an evolving technical environment for a greenfield site, as the first hire within the Service Desk team.

If you feel this role would be of interest, please do get in touch.