Service Desk Analyst – Asset Management Service Desk Analyst – Asset Management …

Bowers Partnership
in London, England, United Kingdom
Permanent, Full time
Last application, 29 Mar 20
£45k-£50k + High Bonus & Benefits
Bowers Partnership
in London, England, United Kingdom
Permanent, Full time
Last application, 29 Mar 20
£45k-£50k + High Bonus & Benefits
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Posted by:
Posted by:
Managing Director - Investment Management & Wealth Management Specialist
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We are looking for a Service Desk Analyst to join our client’s User Technology team. Our client offers excellent compensation with annual bonuses well above the norm for the Asset Management sector, as well as real chances for progression and personal growth.


  • High annual bonus
  • 25 days holiday increasing after 5 years
  • Non-contributory pension scheme 10% basic salary
  • Childcare voucher scheme
  • Cycle 2 work scheme
  • Dental plan scheme
  • Private healthcare - for employee partner & children
  • Sports club membership subsidy
  • Season ticket loans interest free
  • All employees are equity stakeholders in the business


Main Duties & Responsibilities

  • Provide 2nd line support to multiple teams
  • Log incidents and requests received from end users, providing clear communication and instruction
  • Resolve incidents within Operations Level Agreement (OLA) and Service Level Agreement (SLA) timeframes
  • Support regional and global work force on premise and remotely through diagnostic tools and targeted questions, to quickly understand root cause
  • Maintain the technical knowledge base by creating, editing and publishing “How To” guides for future use
  • Keeping Incidents, Service Requests and Problems up to date with all relevant information on an ongoing basis
  • Follow up and update users with status information regarding their ticket
  • Follow up with users to ensure their IT systems are fully functional after resolving
  • Liaise with external data providers and vendors to ensure resolution of incidents and problems
  • Manage IT supplies, headsets, monitors, desktops, laptops and mobile devices
  • Provide after-hours and on-call support when needed
  • Install, configure, test and roll out of PCs, laptops, tablets, phones and printers  


Key Technical Knowledge and Experience

  • Around 3-5 years of experience working in an IT support role
  • Proven interest in technology
  • Ability to deal with high volume of calls


Desirable Skills and Experience

  • ServiceNow (or other relevant ITSM toolset)
  • Windows 10
  • Microsoft Active Directory/Azure AD
  • Microsoft Exchange 2016
  • Mimecast
  • Anti-virus
  • Citrix
  • Microsoft Office 365
  • MDM Technologies e.g. Microsoft Intune
  • Cloud Technologies e.g. OneDrive for Business
  • Installation of market applications such as Bloomberg, Factset & thinkFolio, Eikon
  • Microsoft SCCM (Software deployment, application packaging)


Personal Attributes 

  • Enthusiastic, hardworking and driven
  • Self-starter, with the ability to use own initiative with an entrepreneurial mindset
  • Able to work under pressure
  • Excellent written and verbal communication
  • Good customer service skills
  • Able to handle sensitive information discreetly