We are looking for a Service Management Junior Consultant (Post-Trade Services)

to join our team in London, England, United Kingdom

  • Competitive + Corporate Benefits Package
  • London, England, United Kingdom
  • Permanent, Full time
  • FIS Global
  • 2018-11-18

FIS Post-Trade Services (PTS) is an innovative FIS fintech business, providing derivatives clearing brokers a complete set of operational and technology services for all non-differentiating post-trade operations, application and infrastructure requirements. These services are standardized and mutualized across customers and built on current and future versions of software.

PTS is a global team of 1200+ employees, providing clearing, margining, brokerage and reconciliation operations and technology support from sixteen locations including; New York, Chicago, Raleigh, London, Paris, Singapore, Hong Kong, Sydney and India.

The Service Management team within PTS are responsible for ensuring that the customer is happy with the services provided by PTS, through establishing governance interactions and building relationships with each customer. The newly created Service Management Consultant role provides an excellent growth opportunity for a Capital Markets consultant to work in a rapidly growing fintech business and directly impact the growth of our business.

The Service Management Consultant will play an instrumental hands-on role in defining, planning and executing client governance, representing the PTS business and building relationships with senior business, operations and technology leaders both within FIS and with our customers.

This is a great opportunity for talented and motivated individuals to help shape the future of the PTS business and transform the industry operating model in cleared derivatives processing.

Responsibilities will include:
•Taking an active role in defining, developing and establishing governance interactions with regional and global PTS customers
•Collaborating with internal operations and technology leadership to produce business governance presentations to report the relationship health status to key stakeholders both within FIS and with our customers
•Supporting the PTS executive sponsor’s in managing their relationship with the customers, through tracking the overall health of the relationships and escalating issues as appropriate
•Helping to ensure that FIS is meeting its contractual obligations with each customer and providing insight into potential revenue opportunities and risks

Candidate requirements (Essential):
•At least 3-5 years of professional experience in Advisory Consulting, Technology Consulting or Investment Bank project or Client Services teams
•Experience managing geographically distributed teams and instilling personal accountability for deliverables across the team
•Prior project experience in Capital Markets and/or Client Services/Client Relationship Management
•Strong written and verbal communication and presentation skills
•Bachelor’s Degree or Equivalent

Candidate requirements (Ideal):
•Experience in developing and establishing interaction and governance frameworks
•Proven experience leading senior stakeholder governance meetings
•Proven experience leading virtual project teams of stakeholders and contributors
•Exposure to service level and contract management

This is a great opportunity to help shape the future of fintech and we look forward to reviewing your profile and talking more!

Interested to find out more? Apply now to become part of the FIS team! We look forwards to recieving your application.