Service Operations Governance and Controls Manager

  • Location: London, England, United Kingdom
  • Salary: Negotiable
  • Job Type: Full time

The Service Operations Governance and Control Manager will be responsible for a range of complex technologies and specialist teams and regulated services such as Voice Recording. This is a challenging new role for someone with an investment banking risk or compliance background and exposure to the front office. Candidates should have a detailed understanding of a control infrastructure and assurance and be able to develop and implement a control framework across a global team.

Key responsibilities include but not limited to:

  • Responsibility for governance risk and control across both Voice and Connectivity Service Operations
  • Managing oversight of risk and promoting a culture of good control and risk awareness
  • Responding to and managing requests from Audit to ensure that the implications of the request are fully understood and responses have good supporting evidence
  • Participate in all major projects to assess the impact across Voice and Connectivity Service Operations
  • Ensure all changes to policies, procedures, projects and any regulations are fully embedded and that the appropriate testing is undertaken
  • Acting as the central point of reference for risk related queries
  • Reviewing and maintaining controls, monitoring their effectiveness and enhancing where necessary
  • Providing support to local teams covering all aspects of their risk, audit and incident management activities
  • Manage and co-ordinate the Voice and Connectivity Risk Register undertaking a regular review of the risks and issues ensuring any gaps are closed.

Person Specification

  • Able to work closely and build trust across a global team of supporting a number of complex technologies
  • Strong knowledge of industry best practices in IT risk, control, and governance.
  • Excellent stakeholder management skills and experience running service reviews for stakeholders.
  • Strong interpersonal skills.
  • Ability to quickly understand process flows to ensure that procedures fully align with the service being delivered coordinating and obtaining sign-off across multiple support areas
  • Good understanding of IT Infrastructure and Network Technologies including at least several areas - Data, Voice, Proxy, DNS, Load balancing.
  • Good understanding of ITIL methodology.
  • Excellent written and oral communication skills.


McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.