Shared Services Oversight Manager (Analyst / Associate) Shared Services Oversight Manager (Analyst /  …

Nomura
in London, United Kingdom
Permanent, Full time
Last application, 23 Nov 20
Negotiable
Nomura
in London, United Kingdom
Permanent, Full time
Last application, 23 Nov 20
Negotiable
Act as an escalation point/SME to internal and/or stakeholders to assist with the resolution of issues. Within the various functions that could include investigating and helping to resolve/escalate aged or high value failing trades or depot/nostro breaks, buy-ins, agent issues, and ensuring targeted focus on trades or breaks based on market and counterparty news.

Company overview
Nomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com

Department overview:
The Shared Services Oversight team based in London forms part of the Operations department and provides key support and oversight to the offshore teams located in Powai, India.
The primary function of the team is to challenge and oversee the processes for all functions that London Shared Services is accountable for, and to ensure any risk is managed and escalated appropriately. The functions we oversee include Securities, FX and OTC Settlements, the Coupons and Dividends Income Processing team, Interest Claims team, Reconciliations team, Cash Management and the Swift Monitoring team.
The Oversight team also focus on the 'change the bank' strategy, targeting risk mitigation and cost reduction through process improvement and change implementation with key focus applied to identifying control gaps along with solutions for the business and enforcing Operational Standards effectively. The 'change the bank' scope also includes any market mandatory changes.

Role description
Oversight & Governance of the Oversight functions
* Act as an escalation point/SME to internal and/or stakeholders to assist with the resolution of issues. Within the various functions that could include investigating and helping to resolve/escalate aged or high value failing trades or depot/nostro breaks, buy-ins, agent issues, and ensuring targeted focus on trades or breaks based on market and counterparty news.
* Compilation and review of daily and weekly MIS reports and metrics for dissemination to Senior Operations Management.
* Liaise daily with the offshore teams that we oversee in Mumbai to resolve issues and build networks
* Monitoring and review of transaction exception items ensuring adequate narration and clearance.
* Provide BCP/RTR cover for any offshore critical processes.
* Oversight scope includes EMEA (Europe, Middle East and Africa) trades as well as providing oversight for NIP entity (Nomura International Plc) as a whole Control Analysis and Supporting Framework
* Ongoing detailed review of the adequacy and effectiveness of existing controls within the oversight department.
* Assist management in implementing corrective projects and action plans associated with Risk and Control deficiencies/gaps.
* Review RCSA's as a live document to ensure risks are noted and measured appropriately.
* Participation/contribution towards any ODRG/Audit/Risk & Controls initiatives as required.
* Produce and maintain Oversight procedures.
* Assist management in the production and presentation of management and performance data in areas such as Volumes, Capacity and Control.
Project Involvement
* Assist management in implementing solutions to accommodate any potential market developments as required.
* Participate in any RFP/Agent service reviews in conjunction with Network Management.

Skills, experience, qualifications and knowledge required

Essential
* Excellent written and oral communication skills enabling the individual to liaise effectively and share information with Nomura senior management and other key stakeholders throughout the industry.
* A self motivator who is able to work proactively to identify opportunities for process improvement and/or realising cost save.
* Must have good analytical skills and a strong attention to detail. The ability to question existing practises/procedures, ensuring efficiency and recognition of streamlining opportunities are all key.
* A strong sense of customer service and the abilty to prioritise workload and the expectations of internal clients.
* Ability to provide oversight to extended teams as required to facilitate control/change/improvement.
* Confidence to represent the department at any relevant internal or external meetings.
* Work well within an extended team environment (on shore and off shore) and take a keen interest in developing the function
* Basic Excel, Word and PowerPoint skills required

Desired
* Experience overseeing an offshore Operations team.
* A detailed understanding of, and exposure to, a wide range of markets, products and stakeholders from previous experience of working in an investment bank or broker/dealer environment.
* A strong sense/awareness of market developments and initiatives.
* Confidence to represent the department at any relevant internal or external meetings.
* Strong skills in Word, Excel and PowerPoint preferred, particularly in Excel VBA/macros to assist in automation and streamlining of processes


Nomura competencies
Trusted Partner
 Acquire professional behaviours and foundational skills
 Communicate to others with respect
 Acquire basic knowledge and skills necessary for the role
 Continue to engage in self-improvement activities as a financial service professional
Entrepreneurial leadership
 Perform all tasks proactively with a sense of ownership
Teamwork Collaboration
 Acquire professional behaviours and communication skills
 Seek advice from senior colleagues and act accordingly
Influence
 Understand the role, responsibilities and business strategy and act accordingly
Integrity
 Understand the significance and importance of corporate philosophy, professional ethics, compliance risk management and code of conduct.

Right to Work
The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers from outside the EEA coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the EEA (who require a Tier 2


(General) visa) we can only employ them if we can provide evidence that there are no other suitable candidates for this vacancy from inside the EEA.

Please contact us if you are visiting our offices and require any form of personal assistance or physical adaptations to be provided for your appointment. A member of staff will be happy to help.

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