TechPoint Advisor

  • Competitive
  • London, England, United Kingdom London England GB
  • Permanent, Full time
  • UBS UK
  • 20 Aug 18 2018-08-20

TechPoint Advisor



Your role
Are you trustworthy in driving the business forward? Do you know how to make sure things run smoothly? We're looking for someone like that who can provide business-related services. We're looking for someone like that to:

– Provide best-in-class expert support, advice and technical training on the different products and services available to UBS end users
– Promote the use of self-help support, encouraging new practices within the organization and enabling users to provide End User Experience feedback
– Provide Hardware & Software Support & Advice
– Provide Touch & Try Technical Demonstrations
– Incident & Problem Management
– Stock Management & Replenishment
– Deliver 1:1 and 1:Many technical training sessions to End Users
– Identify opportunities to bring additional content to the end user

Your team
You'll be working in the Technology Services End User Experience team. We are part of UBS's global Technology function. Our role is to enhance employees' experience of our IT infrastructure and systems – which in turn makes work easier and increases job satisfaction. Our work touches every employee in every UBS location, function and business division.

Your experience and skills
You have:
– Strong technical knowledge across multiple IT hardware and software technologies:
• Windows 7; Microsoft Office 2010; Microsoft Exchange 2010; Microsoft Lync or Skype for Business 2015;
• Citrix Technologies (e.g. XenDesktop, XenApp); AppSense, VMware; McAfee;
• Mobile Technology & Device Management: IOS 8.x or higher, Android 5.x or higher, Apple OSX, Blackberry Dynamics, Skype for Mobile; AirWatch, Blackberry Exchange Server;
• Active Directory Administration (SCCM); Network Access Control (NAC); Infrastructure as a Service (IaaS); ServiceNow;
– BA/BSc graduate, under graduate with/or a minimum of 4 years experience in 2nd or 3rd Level Technical support.
– Experience in having worked in a process-driven organisation, with strong understanding of the practical implications of service management processes
– Relevant Citrix and Microsoft technical qualifications e.g. MSCA, MCSE, CCA-N/V preferred;
– ITIL Foundation with a firm understanding of all Service Management processes
– Reliable and flexible with regard to working hours;
– Comfortable working alone or as part of a team and/or across functions;
– Passion and enthusiasm for the development of innovative IT systems & applications;
– Excellent interpersonal/communication/written (documentation) skills, and confidence to communicate technical information to non-technical users

You are:
– a confident communicator able to deliver speech to different audiences
– able to communicate effectively with customers, management, and other support teams, both verbally and written. Must possess excellent customer services skills
– quick learner with good problem solving skills
– able to work in a high pressure; fast paced environment
– fluent in English

What we offer
Together. That's how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).

Take the next step
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.

About us
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?