See job description for details
- An opportunity to work in Trade and Supply Chain Operations Europe with an emphasis on supporting London / Paris clientele – knowledge of French language a requirement.
- To help deliver strategic initiatives of trade products for clients and to contribute in maximising the client experience and growth of the relationship
- Reports to the Head of Trade and Loan Operations, Europe
About The Role Role Location: ANZ London
Role Type: Permanent, Full time
The Trade and Supply Chain Operations team supports both Global Banking and International customers across a wide range of diverse industrial segments. The portfolio is largely investment grade and will have a focus on our London and French-speaking Multi-National Clients (“MNC”) with multiple relationship points across the ANZ network. These clients represent some of the Bank’s largest customers.
As the
Trade Finance Advisor, Trade & Supply Chain Operations Europe, you will work and collaborate with the Trade Sales / Relationship Management teams to provide client support in processing our available products and liaising with the Sales team to help recognize new opportunities to deliver long term financial returns to the wider Transaction Banking Europe team.
You will be primarily responsible for effectively managing our London/Paris client requests from initiation through to issuance across our guarantee/SBLC product suite. You will also be responsible for the resolution of any day to day queries/issues our clients have relating to our products via email, SWIFT or telephone. You will manage these processes within our Trade Policies to reduce process gaps and incidents whilst maintaining oversight of our offshored processes and SLA's. You will monitor Key Risk Indicators (KRI’s) related to the products which include, reconciliation of overdue nostro account breaks and overdue fee monitoring.
Your role will also require an ability to execute our new ways of working and improve our operational productivity via Automation, Simplification and Straight through processing. You will contribute to enhance our client experience via the customer insights and visitation SharePoint channels to produce data and reports to give value add analysis to our clients during visits or conference calls to enable further growth in the London / Paris portfolios.
About You To be successful in this role, you will ideally bring the following -
- Proven years of banking experience with strong experience in the Trade and Supply Chain segment
- Strong knowledge and exposure to products especially Guarantees/SBLC’s with a mindset and ability to balance risk and workability priorities
- Good communication skills with fluency in French Language to enable you to communicate effectively with French clients and Paris based ANZ team and with other senior stakeholders to provide a clear picture of the challenges at hand
- Proficient in computer applications such as MS Office and Trade360
- Strong collaboration, relationship, networking and team player skills
- Strong client focus and customer service skills with the capability of leading conversations with clients to resolve any challenges and advise/explain our products at customer engagements
- Team player who demonstrates our New Ways of Working and our ICARE values and behaviours
- CSDG qualified preferred but not a requirement
About ANZ At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
At ANZ we aim to create an inclusive environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you. To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number
UNI000729. This role is based in London, UK. The salary package on offer is competitive.
Application opening date: 27 August 2020
Application closing date: 10 September 2020
