eFX Client Services / Technical App Support Analyst, AVP eFX Client Services / Technical App Support  …

State Street
in London, England, United Kingdom
Permanent, Full time
Last application, 19 Feb 20
Competitive
State Street
in London, England, United Kingdom
Permanent, Full time
Last application, 19 Feb 20
Competitive
State Street
eFX Client Services / Technical App Support Analyst, AVP
eFX Client Services / Technical App Support Analyst, AVP
Location: London

What we are looking for:
State Street Global Markets is looking for a talented Foreign Exchange (FX) IT professional for the role of FX Trade Services Group to join State Street's world class IT organization as part of a multiyear strategic growth initiative focused on maximizing market share growth, expanding into emerging FX markets, and developing new products/services
As a Trade Services Group member - the successful candidate will be joining newly created client facing group that aims to enhance our support offering in the following areas:
• Algo Support
• Order Support
• System Onboarding
• Deal inquiry

Why this role is important to us:
The team you will be joining is a part of State Street Global Markets (SSGM). When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to SSGM business unit. As our investment research and trading arm, SSGM's number one goal is to enhance and preserve our clients' portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.

Join us if making your mark in capital markets industry from day one is a challenge you are up for.

Why you will be responsible for:
  • Support client Onboarding for all external client facing FX products starting from connectivity through production trading.
  • Direct interaction with the external clients to deal with client queries and liaise with appropriate internal team to get resolution
  • Monitor and support eFX applications and resolve/escalate any production issues with help from eFX product and engineering teams.
  • Work alongside the eFX Product and Development teams to improve the stability of the eFX platform
  • Ensure that operating procedures are strictly followed for all onboarding and/or support functions as requirement to comply with internal and external regulations.
  • Ensure that the business unit operates in compliance with internal and external regulations and that escalation procedures are followed
  • Ensure that all procedures, systems and controls are regularly reviewed and in line with the risk profile of the unit
  • Ability to work under pressure with multiple time sensitive tasks at hand.


Individual Contributor
  • Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role
  • Be a great team player communicating and collaborating with the local team and teams in UK and APAC on a day to day basis.
  • Provide a positive attitude towards learning, commitment, sharing, confidence and a "team first" focus,
  • Ensure that the highest level of the Code of Conduct is displayed in your behaviour
  • Provide appropriate management information as required to support business unit decision making
  • Support the Transformation and Risk Excellence culture within the business
  • Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations

What we value:
  • Proficiency in FIX protocol (5+ years)
  • Proficient in Linux
  • Hands on support experience with FX Trading(3+ years)
  • Some experience with querying databases (Oracle) is desirable
  • Strong communication and interpersonal skills required

About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.
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