Client Services Representative - remote Client Services Representative - remote …

Morgan McKinley
in Manchester, England, United Kingdom
Contract, Full time
Last application, 14 Apr 21
Competitive
Morgan McKinley
in Manchester, England, United Kingdom
Contract, Full time
Last application, 14 Apr 21
Competitive
Client Services Representative - remote
Job Summary
  • Manchester
  • Contract
  • BBBH779306
  • Apr 07, 2021
  • £10 - £15ph

Job Description
Morgan McKinley is recruiting for a Client Services Rep on behalf of a leading bank based in Manchester. This is an exciting opportunity to play a key role within this expanding team. The Client Ser

Morgan McKinley is recruiting for a Client Services Rep on behalf of a leading bank based in Manchester. This is an exciting opportunity to play a key role within this expanding team. The Client Services Rep will be rewarded with an hourly salary of £13.26 on an initial 6 month contract.

This role is urgent and can be remote. Please apply TODAY to be considered.

Experience needed:
  • Banking experience
  • Investment Income
  • Dividend Processing (i.e Processing / Query resolution regarding Income payments from stocks /shares / assets held on a recognised exchange)

Team Overview:

The Corporate Actions Department is responsible for the notification and processing of corporate events. A corporate event is any event that can occur on a security, influencing its description, value or characteristics and affecting the portfolio of our clients. The primary responsibility of a Corporate Actions Client Contact in the CA Contact team is to ensure that any questions from our clients linked to the lifecycle of a corporate action event are responded to in a timely fashion. Any risk generated from a client's enquiry should be identified and escalated to the Client Contact Corporate Actions Team Leader, providing him/her with a summary of the issue and the investigation done.

Responsibilities:

  • Business as usual: Ensure queries are logged and acknowledged/responded to within 24h, provide thorough investigation, especially in case of sensitive / risky items, and follow-up on pending queries with operations especially in case of aged items .
  • Escalation: Ensure any potential risk is raised to Client Contact Corporate Actions Team Leader, providing a summary of the issue and the investigation done and work closely together with the Client Contact Corporate Actions Team Leader on resolution. In addition, ensure aged items are escalated, if required.
  • Team evolution: Coaching the newcomers and provide regular feedback to the Client Contact Corporate Actions Team Leader. In addition, share any important information with the team (event specific, system related, client related) to develop the team and increase its efficiency.
  • Communication: Develop a good relationship with internal and external parties


  • This role is urgent and can be remote. Please apply TODAY to be considered.

    Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

    BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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