IT Service Manager - Head of Role

IT Service Manager - Head of Role, DWP Digital:

Salary: Up to £70,102 plus great pension, benefits and work life balance

If you're creative and curious to learn, want to be empowered to make decisions and challenge the norm, and want to bring BIG ideas to a MASSIVE digital challenge then you'll love it here. And we'd love to hear from you.

We're looking for talented leaders with great IT Service Management experience to join our growing community of experts and become a key part of one of the biggest and highest-profile digital transformation programmes in the world.

Using fresh ideas and leading edge technologies - and putting the user at the centre of everything we do - we create innovative digital solutions that make a difference to the lives of our 22 million users.

You and your role

As Head of Role for Service Management you will be expected to provide leadership for our thriving Service Management community. Your primary role will be building the capability of a community of 1st line IT support specialists who are providing vital on-site, service desk and business partnering services to over 85,000 colleagues across the country

We're looking for someone with experience of successfully building and recruiting digital skills, capability and capacity in large, complex public or private sector organisations and someone who is a strong Service Management expert with an acknowledged reputation for thought leadership, knowledge and insight particularly within the context of Digital Transformation.

As this is a leadership role you will have lots of autonomy in the position and much of the success will depend on your excellent stakeholder management and the ability to influence others and build momentum for change.

We are looking for candidates who have significant experience of Digital Strategy, Delivery and Operations in a large public or private sector organisation

Where You'll Work

You'll join us in one of our easy-to-reach digital hub in Manchester. Each of our hubs is a modern, vibrant workplace that was designed for and by members of our digital community. Our central hubs have the best of the city on the doorstep, and we have a range of facilities across the sites from cafes, coffee shops and restaurants, to ping pong, a swimming pool, gym facilities and loads more.

In Manchester we're right on St Peter's Square so dead handy for trams and trains, and we have great views over the library and town hall. It's our newest (and dare we say fanciest) digital hub and we have some of our most leading edge teams working here. There are loads of great places to get your lunch, or for an after work social, nearby too.

Here we provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

We're the UK's biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary up to £70,102 a brilliant civil service pension, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working
• Family friendly policies
• Volunteering and charitable giving
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• And lots more

Building Our Future

We believe the work we do really matters, so we're serious about investing in your ability.

You'll have access to a huge suite of training and learning opportunities to complement the new skills and experience you'll acquire on the job. You'll share ideas with colleagues from across the tech community, and grow your skills via our coaching and mentoring programmes.

For further information and to continue your application click APPLY. You'll be redirected to our online application portal where you'll find lots more information about us and this role. You may need to very quickly register before you apply.

If you have any questions or you just want to talk to us before you apply contact .uk