Senior Service Transition Manager /Release Manager  …

DWP Digital
in Manchester, England, United Kingdom
Permanent, Full time
Be the first to apply
Up to GBP57275 per annum + benefits
DWP Digital
in Manchester, England, United Kingdom
Permanent, Full time
Be the first to apply
Up to GBP57275 per annum + benefits
Senior Service Transition Manager /Release Manager-Up to £57,275 plus great pension, benefits, flexible working and work life balance

Senior Service Transition Manager /Release Manager-Up to £57,275 plus great pension, benefits, flexible working and work life balance

Are you a Release & Deployment champion who ensures Releases are right on time?

Do you have expertise in Change Management?

Are you pro-active in managing and solving problems in Supply Chain Management ?

If you're creative with a passion for learning new things, want to be empowered to make decisions and challenge the norm, and want to bring your ideas to a MASSIVE digital transformation challenge then you'll love it here. And we'd love to hear from you.

We're looking for talented Senior Service Transition/Release Manager for this exciting new role in our Service Management team, join DWP's Digital Workplace project and become a key part of one of the UK's biggest and most high-profile digital transformation programmes, a once-in-a-generation tech-driven reform of government products and services, improving the lives of over 22 million people.

What is Digital Workplace?

It's big. Over the last two years diverse DWP Digital teams have established Digital Workplace, an agile and multi-disciplinary service that supports over 84,000 employees, using more than 150 distributed cloud applications and operating out of more than 800 UK sites.

And we're powering an even bigger digital transformation with a portfolio of digital products and services used by more than 20 million people across the UK.

It's evolving. So far we've moved all of our systems to hybrid hosting, removing the constraints of previous large outsourced IT contracts, modernising our legacy infrastructure and stabilising service performance.

We are improving communication and collaboration, with a mixture of new hardware including mini-PCs, Surface Pro laptops and a growing mobile phone network. By upgrading our software with the latest versions of Office 365, Skype for Business and our rebooted staff intranet we're making sure our people have the right tools and the latest professional digital skills. And we'll keep evolving to meet the needs of our teams.

It's really important we get it right.

DWP deliver world-class digital solutions which touch the lives of millions of people, including our friends, neighbours and some of the most vulnerable people in our society. We're creating a better working environment and experience for the people behind those solutions to ensure they stay equipped, motivated, informed and engaged.

You and your role

IT Service Transition Management provides overall planning for service transitions and coordinates the resources that are require. They control the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services. They also ensure the effective and smooth transition of IT services and processes to maintain business as usual operations (BAU).

What is like working at DWP Digital?

Watch David our Deputy Director share his experience..

What are we looking for?

  • You love solving problems and you have worked as a Senior IT Service Manager /Release Manager (ITSM) and have used service tools like Release Forward Plan, Tech Now, Release Now or Citrix
  • You are process driven and structured in approach and pay attention to detail
  • You are comfortable working with hybrid systems and multiple product dashboards

What will I be doing?

  • Planning, scheduling and coordination of resources to enable the effective transition for new IT services or products within the organization to enable business as usual (BAU) operation
  • Managing and defining new product or service acceptance criteria with stakeholders
  • Product and service evaluation and acceptanc
  • Management of IT service changes
  • Development of documentation in-line with service transition policy and methodology
  • Control elements of life cycle changes
  • Perform agreed line management activities for their direct reports and ensures they are effectively undertaking equivalent activities for their subordinates

Where will you work?

DWP Digital is a community of digital professionals within DWP, the largest government department. Our digital services are delivered from 6 modern,open and flexible hubs in Blackpool, Leeds, London, Manchester, Newcastle and Sheffield.

We provide the latest tech and tooling and foster a collaborative culture to help our agile, multidisciplinary teams think big and try new things. You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

You'll join our team in our brilliant new Manchester hub we have the best of the city on our doorstep, with loads of great places nearby to meet, eat or to soak up a bit of culture. We have brilliant views over St Peter's Square, looking out over Central Library and the Town Hall. We're really handy for the train and the tram, and we have a basement level lock up (with showers) for your bike.

In Digital Workplace we believe in giving you a working experience that meets your needs and expectations and that means a focus on work-life balance, flexible hours, team-based working and the ability to work from multiple locations.

We are an equal opportunity employer and we welcome applications regardless of age, disability, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary up to £57,275 per annum, a brilliant civil service pension, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:

  • Flexible working
  • Family friendly policies
  • Volunteering and charitable giving
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
  • Sports and social activities
  • Learning and development, including coaching, mentoring, progression opportunities and guaranteed 5-days formal learning per year and lots more!

CLICK APPLY for further information and to start an application on Civil Service Jobs.

If you have any questions of you want to discuss the role before you apply get in touch with me via