Job Title: Financial Promotions Team Leader
Department: Customer & Investment Operations (QFP)
Location: Newcastle, Riverside
What the Hiring Manager Says
“The Financial Promotion team perform vital functions for the network and your role would be essential in preventing consumers from being misinformed and protecting QFP from regulatory issues and reputational risk.
I am looking for a driven, organised individual who will be able to help steer the role and shape the team. As part of the team, you will continue to develop and be a mentor for others. It is a fast-paced environment but a wonderful/energetic team to join.
As a manager, I believe in having a good and honest relationship with every member of my team and I’m committed to being supportive, emphatic, and fair”.
Charlotte Botcherby, Financial Promotions Manager
About the Role
As Financial Promotions Team Leader, (internally known as Senior Financial Promotions Officer) the main purpose of your role is to deliver regulatory oversight to Appointed Representative firms and Registered Individuals and to provide support to the review and approval of financial promotions, stationery and other client facing materials in line with regulatory requirements and company standards.
You will co-ordinate and support activity within the Financial Promotions team and wider S&O teams where appropriate, assisting the Team Manager where required in monitoring workflow, contributing to team performance against service standard and supporting the production of accurate and informative MI.
Maintaining good working relationships with all key stakeholders, you will assist the Manager, your team and wider department including co-ordinating, monitoring, and distributing: Daily and weekly service level updates; Monthly MI reports; Ad hoc MI requests. Ensuring that the record keeping processes for the team remain robust and accurate, proactively identifying improvements where possible.
Additionally, you will be responsible for the approval of any client facing advertising or promotional material and company stationery, maintaining the standard of TCF and FCA requirement of ‘clear, fair and not misleading and maintain the agreed team Standard Level Agreement (SLA) whilst offering help and assistance to all advisers wishing to gain approval for advertising material.
To be successful in this role, you will need Level 4 Diploma qualifications in Financial Planning and working experience of approving Financial Promotions in Retail Financial Services environment as well as broad, current knowledge of product features in all market sectors, including up to date knowledge on regulated Consumer Credit and a good understanding of the regulator’s approach to Financial Promotions. You will also need a broad knowledge and understanding of Financial Services regulation and the Retail Distribution Review (RDR); Mortgage Market Review (MMR) and Mortgage Credit Directive.
It would be advantageous if you had worked in both IFA and Restricted environments but not essential.
You will be a good listener and have excellent influencing and communication skills, solving any issues in a friendly but purposeful manner.
The role will have high workloads at times so you will need to be comfortable with this and with reacting quickly, using your own initiative, and having the analytical skills to solve problems.
Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financial futures.
In this ever-changing world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times.
Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there.
We are passionate about building an inclusive culture where everyone’s contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us.
In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.
Quilter is a leading provider of advice, investments and wealth management in the UK and internationally. Managing over £100 billion of investments on behalf of over 900,000 customers, we operate in one of the largest wealth markets in the world – and one that is growing.
At Quilter, we're committed to creating an inclusive culture that embraces diversity. We promote equal opportunities and make sure no applicant receives less favourable treatment on the grounds of gender, marital status, nationality, ethnicity, age, sexual orientation, responsibilities for dependants, physical or mental disability. We select candidates for interview based purely on their skills, qualifications, experience and potential.