IT Support Team Manager

  • GBP29722 - GBP32844 per annum
  • Newcastle upon Tyne, England, United Kingdom
  • Permanent, Full time
  • DWP Digital
  • 20 Feb 19

End User Computing Manager, DWP Digital: Up to £32,844, plus benefits We're looking for talented End User Computing Managers with experience of leading IT Support teams to join our growing community of experts. If you're creative and curious to learn, want to be empowered to make decisions and challenge the norm, and want to bring BIG ideas to a MASSIVE digital challenge then you'll love it here.

End User Computing Manager, DWP Digital: Up to £32,844, plus great pension, benefits and work life balance

If you're creative and curious to learn, want to be empowered to make decisions and challenge the norm, and want to bring BIG ideas to a MASSIVE digital challenge then you'll love it here. And we'd love to hear from you.

We're looking for talented End User Computing Managers with experience of leading IT Support teams to join our growing community of experts and become a key part of one of the biggest and highest-profile digital transformation programmes in the world.

Using fresh ideas and leading edge technologies - and putting the user at the centre of everything we do - we create innovative digital solutions that make a difference to the lives of our 22 million users.

You and your role

As an End User Computing Manager you will manage a team who coordinate provision of locally based IT infrastructure support (1st line) maintaining hardware and fixing technical incidents on behalf of end users and customers as well as building capability of End User Support analysts. You'll lead a team of IT support specialists across multiple locations and be accountable for end-to-end user experience and service offering.

You will deliver coaching, guidance to end users to gain maximum value out of end user devices and other digital products. And you'll coach and develop onsite support teams to become more pro-active, visible and technically capable to help resolve more issues more quickly.

You are accountable for the management of end user assets (e.g. hardware, software), ensuring stock is available to meet demand and you'll be able to identify opportunities to embrace new technologies to enhance end-user experience and drive value for money.

You will have:

  • Proven leadership and management experience with the ability to motivate individuals to deliver excellent services.
  • Experience of delivering multiple services via teams who are providing first-line support to users and are dispersed across a wide geography.
  • Demonstrable working experience and knowledge of Service Management Frameworks and best practice.
  • Experience of working with a wide range of stakeholders, demonstrating the ability to communicate effectively at all levels.
  • Ability to work in a disciplined environment under pressure to meet challenging objectives and timescales.

Where You'll Work

You'll join us in our easy-to-reach digital hub in Newcastle. Each of our hubs has been designed for and by members of our digital community. We provide the latest tech and tooling and foster a collaborative culture to help our agile, multi-disciplinary teams think big and try new things.

In Newcastle, you'll join a site where colleagues from across government and beyond work alongside each other on massive digital challenges, where we host meet-ups and events and where some of our biggest projects sit. It's a short walk from the Longbenton Metro station, and we've got great spots on site for lunch, breakfast and to grab a coffee, as well as great facilities like a gym and 5-a-side football pitch.

You will work alongside people who care passionately about public service, making a difference and delivering for our customers.

We're the UK's biggest government department with over 80,000 diverse and brilliant people on our team. We are an equal opportunity employer and we welcome applications regardless of age, gender, race or sexuality.

Our Offer

In return for your skills we offer competitive salary up to £32,844, a brilliant civil service pension, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:

  • Flexible working
  • Family friendly policies
  • Volunteering and charitable giving
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
  • Sports and social activities
  • And lots more

Building Our Future

We believe the work we do really matters, so we're serious about investing in your ability.

You'll have access to a huge suite of training and learning opportunities to complement the new skills and experience you'll acquire on the job. You'll share ideas with colleagues from across the tech community, and grow your skills via our coaching and mentoring programmes.

For further information click apply today. You'll be redirected to our application portal where you can find more info and complete an application.