Foreign Exchange Specialist (International Payments)

  • Competitive plus Excellent Benefits
  • Northwick, England, United Kingdom
  • Permanent, Full time
  • Barclays
  • 16 Oct 17 2017-10-16

As a Foreign Exchange Specialist (International Payments), you'll be an active member of an International Payments Desk, which offers specialist support to customers who are making international payments and FX transfers

Foreign Exchange Specialist (International Payments)

As a Foreign Exchange Specialist (International Payments), you'll be an active member of an International Payments Desk, which offers specialist support to customers who are making international payments and FX transfers. We'll look to you to drive forward our International ethos "we will help you do Business Abroad" as well as deliver fantastic customer service to corporate clients. In return we'll give you the chance to work with an excellent client portfolio of household and unique customers who are looking for a seamless delivery every time

About us:
Customer Network Support looks at our products and services from our customers' point of view. Everyone in the team is driven by the chance to enhance and improve the customer experience, and they receive plenty of autonomy to achieve their goals. As well as increasing both customer and employee satisfaction, they help to grow our business and make the transformation as seamless as possible.

As a Foreign Exchange Specialist (International Payments), your main responsibilities will involve:
* Supporting the delivery of world-class service by taking care of all complex telephone conversations with customers relating to their specific international needs.
* Completing international transactions, either by directly booking into a foreign exchange deal, forward contract or higher limit international payment.
* Walking through scenarios with customers, e.g. online banking, which will help educate our customers with alternative methods of making payments.
* The Ability to have an in depth, confident conversation about a customer's specific needs and the different international products available to them.
* Taking responsibility for your own performance and contribute towards the overall team's performance.

As a Foreign Exchange Specialist (International Payments), your skills and qualifications will include:
* Experience in a customer service role
* Evidence of advanced customer management skills
* Confidence in managing compliance and risk
* Excellent time-management, self-planning and organisational skills
* The ability to manage change effectively

The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.

Our Culture:
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Diversity:
We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.