Client Services Specialist
Client Services Specialist - Peterborough, United Kingdom
Are you passionate about providing a world-class customer experience? Do you want to unleash your potential for a global FinTech company that is passionate about moving money for better? Join Western Union as a Client Services Specialist. Motivated by our values: purpose-driven, globally-minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen. Better starts and ends with the customer
In this role, you will be handling incoming calls and emails from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards. You will also be liaising with internal departments regarding post-payment queries and you are expected to proactively manage control and control work levels. You will be adhering to compliance and regulatory requirements while delivering high-level customer service experience to the clients.
For this role, you will need experience in a busy team in a client-facing function. You will come with a passion for excellence in customer service and customer management along with a proven track record for embedding this passion in team culture. You will have excellent communication and listening skills with the ability to network and build internal and external relationships at all levels. You will bring to the table effective time management skills and solid computer skills with the ability to use MS Outlook, Excel, Word, PowerPoint, and the internet. Join us, and let's move money for better
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.