Who we are
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
The BAM UK oversees and directs the Business Analyst team across multiple UK sites, ensuring the BA community works closely with business sponsors and stakeholders to capture the business systems objectives, evaluate the business case, and define the business and systems requirements to deliver initiatives including new product launches, product innovations, business processes and controls, the effective application of technology to business problems and opportunities and translates business requirements in to a solution to meet required functionality, availability and performance across all UK programmes
What you’ll do
•Provides Leadership – to provide consultation and influence stakeholders
•Directs overall vision of BA offering.
•Provides consulting service to business clients
•Responsible for the application, development and selection of system analysis practices, tools, techniques, standards
•People Management – to lead the UK BA community to provide optimal BA capability through the performance of the team
•Provides all aspects of people management
•Coaching and skills development of team
•Develops people resources, planning and effective recruitment to meet project needs
•Ensures Quality Assurance through oversight of deliverables and leadership of tools and best practise
•Provide oversight as required to ensure best practice, process and methodology development, deployment and compliance for the BA team
•Works with the business community to identify all business tasks, estimates business effort, and addresses business dependencies
•Leads other to innovate in their work
•Build and maintain a BA centre of excellence
•Directs BA function to deliver best practice and quality output in all aspects of Business Analysis inc Requirements Definition and Management, Elicitation techniques, business modelling, benefits realisation
•Apply strategic thinking in how to provide the best service for the end user, gives direction on which tools/methods to use
•Sets direction for identification and exploration of opportunities for service and business improvement – liaises with appropriate senior stakeholders, initiates and leads programmes as appropriate. Monitor BA function through KPI’s, effective reporting and analysis
•Responsible for ensuring that the UK BA function has the requisite understanding of the business and effective internal partnerships to deliver best possible outcomes
•Continually improve processes and systems by understanding current BA practices and designing modifications;
•Implement and monitor appropriate KPIs to monitor functional effectiveness
•Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
•Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
•Performs Technical Functional Analysis and Design for complex and high profile programmes as required
•Defines and documents detailed business functional requirements
•Leads usability perspective of the project – partners with developers on the application design to meet people performance (includes User and Work Profiles, usability assessments, usability walkthroughs, learning system components, etc)
•Defines the conceptual application design
•Designs and documents logical data/object model (e.g. objects, methods, method contract, entities, attributes, attribute characteristics)
•Works with relevant IT team members to anticipate and ensure efficiency and practicality of the system design
•Leads and facilitates, workshops, reviews, etc Designs/participates in walkthroughs (requirements walkthroughs, usability walkthroughs, design walkthroughs)
•Manages requirements throughout the project lifecycle to ensure, from a business perspective, that the system meets expectations
•Ensures Quality Assurance
•Gathers the quality requirements
•Ensures the document trail allows for team members to follow from analysis through systems design and quality assurance testing
•Consults with team members during design to ensure physical system consistent with logical system design
Who you are
•People management experience with proven ability to coach and develop a team
•Expert BA experience in highly complex portfolio/programmes in Organisational Transformation with focus on requirements definition and management, business modelling, identification of a viable solution
•Deep understanding and experience with varied types of Information Systems environments, platforms, Digital, operations and processes and understands impact/opportunities for Financial Services and CL business groups.
•Demonstrates industry best practice in all aspects of Business Analysis and able to transfer knowledge
•Expert in Agile methodology and Agile ways of working
•Intermediate to strong knowledge of business improvement – identification of opportunities for service and business improvement, application of best practice tools, techniques and automation
•Demonstrates track record in continuous improvement – process and people
•Sound business knowledge gained within FS, including products and processes
•Strategic business acumen and understanding of business strategy
•Prove leadership skills including influencing, coaching and a delivery focussed mindset
•Analytical skills, experience in assessing information solutions and products
•Strong stakeholder management skills. Works to understand and meet stakeholder objectives
•Positively influences key senior stakeholders
•Excellent communication skills with the ability to explain technical concepts
•Ability to prioritise and plan complex work, and respond to a changing environment
•Facilitation skills, ability to elicit pertinent information.
•Strong critical thinker with problem solving aptitude
•Experience leading and collaborating cross-team to ensure successful delivery of solutions
•Collaborative approach, ability to drive consensus through discussion, presentation of facts and negotiation
•Degree level education in a business related subject or equivalent experience
•IIBA qualification or similar business analysis focused qualification
What you’ll like about working here
As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including car allowance, income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You’ll also receive the support you need with your personal and professional development.
Our focus is to have an engaged, committed and motivated work force, operating in a high performing and collaborative culture. We want to create an organisation that offers opportunities for all our people to develop their skills and talent, and build rewarding careers with us.
Diversity and inclusion
Canada Life is committed to a diverse and inclusive workplace. Our role as an employer of choice is to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences.