DWP. Digital with Purpose.
DWP is the UK's largest government department. We are undertaking a once-in-a-generation digital transformation that will make it easier for millions of people to access our support and services.
We're looking for ambitious, emerging IT Service Managers to join our commuity of experts and to work on our trailblazing Identity and Trust team.
Find out more on ID&T via our blog here: https://dwpdigital.blog.gov.uk/category/identity-trust/
Identity and Trust is responsible for the department's identity strategy and the associated digital services. It will provide industry leading approaches, focusing on reusable and shareable policy's and technologies to enable common citizen and department user journeys that are both responsive and personalised.
Currently made up of four multi-disciplinary development squad's, a dedicated DevOps team and a Service Management team, ID&T is a fairly new capability, established specifically to address the core Identity needs of the department and wider government.
Service management is a critical role within the team and will be active in helping to define the services we are producing. Working in an agile environment means involvement in features as they develop, supporting service design and acting as a SMT to the product teams.
You will responsibility for implementation, management and improvement of service management and include standard service management duties e.g. reporting, incident management, problem management, service level agreement (SLA) and operational level agreement (OLA) management.
Duties. Work. Projects.
The roles and responsibilities for these roles include, but are not restricted to the following;
A strong candidate will be able to demonstrate the essential criteria listed below:
Where will you work?
We've just been shortlisted for a Best Place to Work in Digital Award: https://bit.ly/3lL7DJR
You'll join our brilliant team in our Sheffield digital hub. Find out more about our hubs here: https://careers.dwp.gov.uk/our-locations/
At DWP Digital we believe in giving you a working experience that meets your needs and expectations. That means a focus on work-life balance, flexible hours, team-based working and the ability to work from multiple locations. We are an equal opportunity employer and we welcome applications regardless of age, disability, gender, race or sexuality.
Details. Wages. Perks.
In return for your skills we offer competitive salary up to £40,666, a brilliant civil service pension with employer contributions worth over 27%, and a generous leave allowance. We also have a broad benefits package built around your work-life balance which includes:
If you want to work in empowered, multi-disciplinary teams in an environment which values passion and creativity over hierarchy, we'd love to hear from you.
CLICK APPLY for further information and to start an application on Civil Service Jobs.