Private Client - Operations Manager

  • up to £55,000
  • Stevenage, England, United Kingdom
  • Permanent, Full time
  • Nelson Scott LLP
  • 17 Oct 17 2017-10-17

Expanding established Wealth Manager requires an operations manager ,to provide leadership and management of the PC adviser support team to enable this Regional Wealth and Investment Manager to meet its sales and service standard targets in a profitable, efficient, safe and effective working environment. Your primary focus will be to maintain a happy and committed team with the appropriate skills and training to assist advisers to deliver a superior client experience. You will need to be proactive in continually developing and improving team performance. You should have c. 10 years experience in UK Private Client Investment and Wealth Operations

You will work particularly closely with the BDM to ensure agreed support standards and processes are delivered consistently to the adviser team. You will form part of the Operations Committee working closely with other departments on common issues.
Operational:

· Maintain and regularly review our service standards and practices manual
· Promote and insist on quality and professionalism being at the heart of what we do
· Liaise with the BDM to agree and implement adviser support procedures. Manage and monitor agreed client service standards and report regularly
· Oversee and develop appropriate systems and processes to deliver first class support
· Promote and maintain good communication between advisers and support team
· Monitor and manage staff workloads 
· Manage staffing levels and ensure appropriate to our needs
· Monitor skill mix, promote and encourage staff development and develop fast track training programmes for the most capable
· Maintain positive relations with produce providers
· Maintain and develop compliance monitoring procedures and ensure full adherence
· Develop and oversee efficient use of IT systems and record keeping
· Provide monthly report to the operations group and ensure we are kept informed as and when appropriate

You should have c. 10 years experience in Private Client Investment and Wealth Operations, together with the IOC and Team Management skills