Identity Specialist Services Lead Identity Specialist Services Lead …

M&G plc.
in Stirling, Scotland, United Kingdom
Permanent, Full time
Be the first to apply
M&G plc.
in Stirling, Scotland, United Kingdom
Permanent, Full time
Be the first to apply
Identity Specialist Services Lead
At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles.

What you can expect from us:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:
  • Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
  • Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
  • Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
  • Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best

How do we support our employees:
All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.

The Identity Service Lead will be accountable for the development and delivery of a robust Identity service and associated controls within the Enterprise Security Identity & Access Management team. The role holder will ensure that M&G Prudential is effectively managing Identity services in line with associated Standards, Policies and Controls. The role holder will have significant experience in the delivery and management of Identity services.
The role-holder will ensure the secure and stable delivery of the Identity services for which they are accountable. This shall include, but is not limited to; Providing SME input and delivery to strategy and related change and improvement programmes, Delivery of service against KPIs, Ownership and operation of audit controls, Overseeing delivery of remedial activity arising from audit and assurance activities, vendor and MSA relationship management.
As well as ensuring delivery of effective service, the role-holder will be responsible for the management and development of staff.
This role requires strong stakeholder management focus, both internally and externally, therefore the ability to build and manage complex relationships will be key to the success of the role.

Purpose statements:
  • The individual will be expected to carry out some or all of the following as directed by the Head of Identity & Access Management
  • BAU Service Management
  • Work collaboratively with other Identity functions, as well as the wider Enterprise Security and M&G organisational teams, to ensure the secure and stable delivery of Identity related to the identity services for which they are responsible:
  • Privileged Access Management (Inc CyberArk, PIM, Key Mgt.)
  • Authentication Services (Inc. MFA, SSO, Federation)
  • Directory Management (Inc AD, AAD)
  • Identity Management (3rd Line)
  • Development Of service catalogue and associated procedural documentation.
  • Management of resources against business delivery runway to ensure appropriate input is provided with regards to Identity policy, process and standards.
  • Provide appropriate mechanism for the capturing and management of relevant metrics to provide visibility of service and continuous improvement.
  • Vendor relationship management - working with key vendors and managed services to ensure delivery and ongoing service improvement.

• Ownership & Operation of controls appropriate to the Identity services for which they are accountable.
• Ensuring ongoing progression and alignment to Identity related standards.
• Identify opportunities for security controls optimisation in line with emerging threats internally and externally. Support identification of appropriate, fit for purpose and cost effective control solutions, and adopting new security technologies to support effective and efficient management of risk and controls.

Management Information
• Provide timely reporting on key service metrics to relevant audiences including the Head of Identity & Access Management, Internal Audit teams, 2nd Line Risk etc., as required

Team Management
• As a member of the Enterprise Security Identity Team, contribute to the overall strategic and operational management of Identity, as required.
• Act as subject matter expert for Identity matters; educating colleagues, sharing knowledge and embedding good practice for the benefit of M&G .
• Oversee the management of direct reports, including daily and ad-hoc activities for which the team is responsible.
• Develop the team's capabilities through appropriate levels of mentoring and training.

Stakeholder Management
• Build and maintain an active network of contacts, both internally in the M&G organisation, and externally in the security industry, actively participating in information exchanges on a formal and informal basis.
• Influence leaders in the organisation to committee to the minimum Identity related Security standards.
• Input to the development and implementation of policies, standards and guidelines related to Identity that align to business objectives.

Experience/Capabilities statements
• Significant and strong experience managing relevant Identity function in a large corporate environment.
• Demonstrable expertise and up to date knowledge of Identity & Access Management, Information security; threats and technology developments and implementation of new technology solutions
• A strong understanding of the platforms & software relevant to the delivery of the Identity services for which they are accountable.
• Experience of working with internal & external stakeholders and managing supplier relationships.
• Strong understanding of IT and Security controls through working in an operational domain or through testing of controls as part of a compliance regime.
• Project / resource management and proven delivery experience

Personal attribute/skills:
• Collegiate and skilled relationship management across multiple stakeholders and cultures
• Analytical mindset - to critically analyse plans and highlight critical paths, risks and gaps
• Strong influencing skills - to effectively drive the Identity service for which they are accountable
• Compelling communication skills - to connect with technical teams in the detail as well as senior stakeholders in clarity of status
• Strong teaming skills - building a mutual beneficial relationship and developing a culture of "one team with common aligned goals"
• Effective coaching and empowering skills - strengthening the capabilities of the technical delivery teams and stretch them individually and collectively.
• Highly organised, excellent prioritisation, delegation and planning skills.
• Prepared to challenge to ensure appropriate decisions.

Relevant professional qualifications and / or significant experience within Identity & Access Management related services..

We live by four behaviours at M&G and we ask all our employees to:
  • Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
  • Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
  • Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
  • Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things
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