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Operational Risk Manager

Crown Agents Bank
Sutton, United Kingdom
Posted 4 days ago Hybrid Permanent Competitive
Posted by
Danny Chisholm
Reporting to the Head of Operations, the first-line Operational Risk Manager is a new role and will be responsible for operational best practise, incident management, providing oversight, challenge and insight.

Crown Agents Bank is a leading provider of FX and payments in frontier and emerging markets. Our network and technology transform our clients’ ability to move money where it’s needed most. We aim to be the key link between our focus developing markets in Africa, the Caribbean, Latin America & Asia Pacific and Governments, Supra-Nationals, Financial Institutions, NGO’s & select Corporates in OECD countries.

Reporting to the Head of Operations, the first-line Operational Risk Manager is a new role and will be responsible for operational best practise, incident management, providing oversight, challenge and insight. The role holder is also expected to support the Head of Operations in the provision and management of first line duties relating to, Governance, Incident Management, Risk Control Self-Assessment, Scenario Analyses and review of new /amended products.

Role Responsibilities

  • Carry out detailed walkthroughs and process mapping to identify significant risks and controls
  • Develop Risk Mitigation Action Plans
  • Propose enhancements and improvements to the metrics for the reporting of operational risk Ml
  • Responsible for the completion of the Business Unit Risk Control Self-Assessments
  • Supporting the business in ownership of control design, controls library and control testing
  • Ensure that processes, risks, and controls are continually reassessed for appropriateness and completeness
  • Report key risk and control indicators of department/business unit
  • Oversee the operational risk incident management process to guarantee that timeliness, integrity, and quality control are maintained
  • Elevate, report and investigate errors, losses and near misses, identifying the root causes and overseeing the implementation of corrective actions.
  • Monitor, review, and communicate the impact to the risk profile of future initiatives, including new product assessments, targeted risk reviews, and major business changes
  • Work together with other organisational lines of defence (i.e. Operational Risk, Compliance, Internal Audit, etc.).
  • Production of routine Operational Risk Reporting for Senior Management and Governance Committees compiling management information and adding quantitative/qualitative risk analysis.
  • Undertake independent risk assurance reviews, testing that the business has a robust control framework in place and is adhering to relevant policies and procedures
  • Focal point for internal/external audits, assisting the Operations team with requirements and any follow up actions including co-ordinating the timely closure of any second or third line raised issues.
  • Ensure compliance with FCA / PRA expectations regarding Operational Risk
  • Stay abreast of current industry standards
  • Creates a highly motivated performing team
  • Gives responsibility for stretching tasks/projects and allows autonomy to deliver
  • Takes considerable time to help others manage their careers by encouraging them to develop and improve performance
  • Motivates the team to work successfully and effectively together to achieve business results
  • Provides support to the team where required


  • 5 - 10 years’ financial services risk management experience, with an understanding of operational risk management in regulated financial services firms.


  • Capable of developing, maintaining and improving risk management systems, frameworks, policies and controls to the appropriate regulatory standards.
  • Excellent problem-solving and analytical abilities.
  • Robust interpersonal skills to develop and maintain effective working relationships.
  • Sound knowledge of one or more of the following business areas, Foreign Exchange, International Swift Payments, Treasury Services, Trade Finance.
  • High quality written and visual presentation skills (Word, PowerPoint)
  • Excellent attention to detail, methodical, organized
  • Resilient when working under pressure, with the ability to prioritize tasks to meet deadlines
  • Self-starter, highly motivated, outcome driven
  • Good judgement to provide advice, question discrepancies, escalate issues
  • Learner mindset: innovative and creative, excellent problem-solving capabilities.
  • Knowledge and experience of current regulatory topics and change programmes is desirable.
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