Operations Governance Manager Operations Governance Manager …

in Swindon, England, United Kingdom
Permanent, Full time
Last application, 04 Aug 20
in Swindon, England, United Kingdom
Permanent, Full time
Last application, 04 Aug 20
The main purpose of this role is to assist the Head of Operations Governance Manager with the management of risk and governance across the Quilter Financial Planning Operations Function.

About us

Quilter Financial Planning is part of Quilter, a leading provider of advice, investments and wealth management, with a portfolio over £118.7 billion of investments on behalf of over 900,000 customers worldwide (as at October 2019). Established in 2006, we've grown to become the UK's largest distributor of financial advice.  In fact, over 3,000 advisers have chosen us as the place to develop and grow their businesses.  Why, because we have the size, financial strength and people with the knowledge and expertise to help advisers achieve more.  You won't just find diverse, talented and friendly teams here either.  You'll also discover an inclusive culture and every opportunity for personal and professional development.

About the role

In this role the key responsibilities are:

  • To increase the bandwidth and velocity of the Operations Leadership Team to enable them to concentrate their time, effect and focus on the Change programme, whilst still ensuring the Operations is complying with all risk, regulatory and governance requirements
  • Develop, manage and monitor the Conduct Risk Dashboard, identifying trends, areas for improvement and driving a focus on Operational and Conduct risk in Operations ensuring we are delivering good customer outcomes for all our customers
  • Support Operational Teams monitoring and building on our existing customer and adviser engagement to ensure ongoing alignment of organisational activity with the Operations strategic agenda.
  • Lead the management of Control Environment Operating process (CEOM)
  • Ensure that the customer is a primary focus throughout Operations
  • To take responsibility for overseeing the end to end Adviser and Customer journey supporting Operational Teams with key initiatives
  • Work with Operational Teams to develop on existing means of measuring and demonstrating success of service (including developing NPS or similar activities to gain insights)

Further key responsibilities can be found in the attached role profile.

About you

We are looking for an individual with the following knowledge, skills and experiences:

  • Experience of working in a Governance or Risk role
  • Experience of building and managing good working relationships
  • Experience of presenting to senior management and executive level committees
  • Experience in a regulated firm desirable
  • Risk and Governance qualifications is also desirable


No matter what job you do you should feel valued and appreciated.  That's why we offer a competitive total reward package, which enables our employees to share in the success they help to create.

Core Benefits 

Holiday:  26 days

Quilter Incentive Scheme:  All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it

Pension Scheme:  10% non-contributory company pension scheme that can be boosted through personal contributions

Private Medical Insurance:  Single cover as standard, cover can be increased at your own cost

Life Assurance:  4x your salary, cover can be increased at your own cost

Income Protection:  75% of salary payable after 26 weeks of absence

In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.

Our promise

At Quilter, we're committed to creating an inclusive culture that embraces diversity. We promote equal opportunities and make sure no applicant receives less favourable treatment on the grounds of gender, marital status, nationality, ethnicity, age, sexual orientation, responsibilities for dependants, physical or mental disability. We select candidates for interview based purely on their skills, qualifications, experience and potential.