Technical Specialist

  • Negotiable
  • Tadworth, England, United Kingdom
  • Permanent, Full time
  • Fidelity International
  • 14 Jan 19

As a member of the Intelligent Automation Delivery Team, this role will work to progress Fidelity's IA agenda and embed innovation across the business, working with the business to deliver process excellence and design, develop and run automated tools to maximise business benefits. Specifically, this role will support IA Delivery Leads by providing technical expertise and guidance in engagement with the business to generate buy-in to the Intelligent Automation function This role should ensure automation / process optimisation solutions are delivered and maintained in line with CoE methodologies, design standards and tools

Department Description

Intelligent Automation is a newly formed, dynamic and exciting multi-skilled team that that will design, build and execute an automation strategy using PEX and other IA tools.

  • Deliver sustainable change across Fidelity by focusing on top down, strategic business priorities to maximise business and commercial value
  • Empower and upskill internal teams to create sustainable capability, and promote a culture of innovation and continuous improvement as part of new and improved ways or working
  • Leverage an integrated operating model to work with IT, Risk, Compliance, and Shared Services with an objective to deliver better outcomes for the business and our customers

Purpose of the Role

As a member of the Intelligent Automation Delivery Team, this role will work to progress Fidelity's IA agenda and embed innovation across the business, working with the business to deliver process excellence and design, develop and run automated tools to maximise business benefits.

Specifically, this role will support IA Delivery Leads by providing technical expertise and guidance in engagement with the business to generate buy-in to the Intelligent Automation function

This role should ensure automation / process optimisation solutions are delivered and maintained in line with CoE methodologies, design standards and tools

Key Responsibilities

Stakeholder engagement

  • Works closely with the Delivery Leads to foster strong business relationships and build the Intelligent Automation brand across Fidelity
  • Supports business customers and acts as the key technical point of contact in the assessment and validation of suitable opportunities for automation and optimisation, including updates to existing live automation solutions
  • Ensures a strong relationship, through Agile delivery, between delivery teams and product owners, as well as other key stakeholders outside the team

Solution design and delivery

  • Acts as required as a Scrum Master overseeing assigned delivery teams (e.g. Configuration / Process Excellence Analysts) as they perform day-to-day tasks, ensuring they live agile values and principles, and shielding them from outside distractions
  • Provides technical and delivery excellence support throughout the delivery lifecycle, acting as a key point of escalation, review and validation
  • Identifies commercially viable use cases for technology solutions which may not yet be part of the toolkit. Where viable, runs PoCs or Pilots in new technologies
  • Drives adoption and consistent application of CoE methodologies, design standards and tools by providing technical input to approaches and their application in process optimisation and automation delivery
  • Conducts quality control of delivery solutions and performs reviews as appropriate (e.g. code, 'as is' / 'to be' process mapping), including post-implementation reviews to assess the ongoing effectiveness / viability of live solutions
  • Supports the Strategy & Toolkit Lead and Technical & Design Authority lead by providing specialist technical insight (e.g. PEX, RPA, Digital, Forms) in the definition of CoE methodologies, design standards and tools
  • Helps teams design solutions which challenge existing approaches and thinking using new and emerging technologies

Capability build

  • Works with the IA Change & Implementation Lead and Automation Learning Analyst to input into the technical / process optimisation learning materials and content

Experience and Qualifications Required

  • Experience leading successful agile development teams with an established track record in similar capacity / industry / coverage with demonstrable experience with automation tools and methodologies (e.g. RPA, Machine learning, AI, Process Excellence)
  • Demonstrable experience in specialist professional and technical tools such as: Automation (RPA, Machine Learning, Artificial Intelligence), Agile development / testing (Scrum, Kanban, DevOps) and Operational Excellence approaches and methodologies (Lean thinking, Process excellence, System & Management Thinking), Performance Analytics, Performance Management, Service Delivery, Operational Change Management, P&L Management
  • Excellent communication and leadership skills, with a proven track record of influencing and motivating others at a senior level to achieve results and exceed targets. Ability to communicate complex and emotive topics to different audiences through a range of data, written and verbal methods
  • Proven experience of leadership within the transformation of a business including significant personal contribution to the success of the initiative and the measurable impact on customers, employees and performance
  • Significant experience in deploying best practices for Process Excellence and Automation (RPA, Machine Learning, AI) within a mid - large organisation
  • Experience of preparing, delivering updates, strategies and presentations to all parts of the organisation (up to Associate Director / Senior management level)
  • Substantial change management experience across multi-functional, multi-site, multi-product and multi-distribution channels
  • Experience running PoCs or Pilots with clear evaluation criteria and actionable outcomes leading to production solutions
  • Proven project and programme management experience and ability to deliver results in a fast paced and energetic environment
  • Proven experience of building team dynamics to deliver outcomes through a structured approach. Capable of coaching and mentoring team members to shape performance improvement outcomes while building individual and team capability
  • Experience of delivering capability building and training to business stakeholders at all levels: awareness, tools & techniques, technical subject matter, leader, case studies etc.
  • Excellent stakeholder and influencing skills, including communication, negotiation of deadlines and requirements, management of expectation, recommendations, quality of outputs etc.
  • Demonstrable experience of working to conceptual briefs provided by an internal or external stakeholders and clients
  • Relationship management experience, particularly regarding the performance of outsourcing (as a customer or provider)

Education:

  • First degree level (Bachelor's degree) or equivalent
  • Desirable: MBA and/or consultancy experience
  • Desirable: Recognised Scrum Master certification
  • Knowledge of the financial service industry