Programmer Analyst Programmer Analyst …

Cognizant
in Phoenix, AZ, United States
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Phoenix, AZ, United States
Permanent, Full time
Be the first to apply
Competitive
Programmer Analyst
Job Description:
· Call center/Helpdesk role
· Resolution of issues incidentsraised by clients within SLA
· Issue incident escalation torespective support groups
· Ticket creation, categorization,prioritization
· Incident resolution and ticketclosure
· On call support for issues relatedto laptop desktop application related issues
· Problem Record creation andreporting to Problem Managers
· Assisting with Exchange, Outlook,and Mailbox movement related issues
· Virus scanning and troubleshootingall basic components which help in system maintenance
· Troubleshooting outlook issues likeconfiguration issues while configuring accessing emails, PST, Creation PSTfiles, tracking and retrieving data application related issues etc.
· Software installations all applicationrelated issues
· Resolution of all priority incidentsbased on first in first out basis
· Shift work may be required.

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