ServiceNow ITOM Technical Lead
We are looking for ServiceNow ITOM Technical Lead for animmediate need. This is a client-facing role & the candidate will haveregular interactions with various client managers.
Role & Responsibilities:
Experience : 8+ years (SA / M Level);– 2.5 to 3years of ServiceNow relevant experience
Job Description :
LeadServiceNow Discovery and Service Mapping project
Stronghands-on experience in optimizing discovery, tailoring patterns anddevelopment.
Stronghands-on experience across multiple ServiceNow Discovery and Service Mappingprojects involving a variety of enterprise and open source application server,database, network and operating systems.
Validatingdiscovery results and troubleshooting as required
Advisecustomers on ServiceNow ITOM best practices
Assist withCMDB Processes and Best Practices
Guidecustomer configuration/implementations of the ServiceNow ITOM Platform
Providedocumentation and updates to NYCHHC ServiceNow Technical Manager.
Working withall other aspects of the CMDB
Assist withworking tickets in Teams queue
Technical Expertise :
Knowledge ofOperating Systems – Linux/UNIX/Windows/VMware
Effectivetroubleshooting skills across datacenter infrastructure components – Network,F5, Operating Systems, SAN, Virtualization
Ability tothink analytically about problems and derive conclusions through research
Familiaritywith systems monitoring, log investigation, and application awareness
Familiaritywith user administration, Active Directory, LDAP, etc. and the ability totroubleshoot areas of user access
Excellentcommunication skills to provide timely updates on any and all issues, projects,and troubleshooting
Familiaritywith datacenter hardware – servers, network appliances, backup hardware, etc
***Cognizant is recognized as aMilitary Friendly Employer and is a coalition member of the Veteran JobsMission. Our Cognizant Veterans Network assists Veterans in building andgrowing a career at Cognizant that allows them to leverage the leadership,loyalty, integrity, and commitment to excellence instilled in them throughparticipation in military service.
**Applicants are required to beeligible to lawfully work in the U.S. immediately; employer will not sponsorapplicants for U.S. work authorization (such as an H-1B visa) for thisopportunity.