Manager of the TCW, MetWest, and TCW Alternative Fund Families

Institutional Client Service Manager

  • Commensurate with experience
  • Los Angeles, CA, USA
  • Permanent, Full time
  • TCW
  • 15 Dec 17

The Institutional Client Service Manager is responsible for handling client inquiries and requests, preparing standard and ad-hoc client reporting, and managing operational activities related to client accounts. This role requires a solid understanding of the asset management business, collaboration with a variety of departments, and excellent client service skills.


Communicate directly with clients and consultants as a primary liaison
Collaborate with senior level account managers to support mutually assigned client relationships
Respond to client inquiries or other requests for information
Prepare and deliver standard and ad-hoc reporting
Liaise with other departments (Sales/Marketing, Operations, Compliance, Legal, Accounting) to respond to client questions, coordinate transactions, and provide information in response to client needs/requests
Manage and process client-related administrative or operational requirements
Identify ways of creating efficiencies/improving processes

Minimum Qualifications

Bachelor’s degree with 5+ years of relevant experience
Solid working knowledge and understanding of capital markets; experience with fixed income
A self-starter who takes initiative and can work independently
Strong analytical skills and excellent attention to detail
Excellent verbal and written communications skills
Well organized and able to prioritize multiple requests from a variety of sources
Proficient with Microsoft Office applications

Desired Qualifications

Prior experience supporting sub-advised mutual fund accounts

About TCW

TCW was named Best Places to Work by Pension & Investments for the third year in a row.

TCW is a leading global asset management firm with more than four decades of investment experience and a broad range of products across fixed income, equities, emerging markets and alternative investments. Through the MetWest and TCW Fund Families, TCW manages one of the largest mutual fund complexes in the U.S. TCW’s clients include many of the world’s largest corporate and public pension plans, financial institutions, endowments and foundations, as well as financial advisors and high net worth individuals. As of June 30, 2017, TCW had total assets under management of $196.9 billion. TCW is headquartered in
Los Angeles, and has offices in New York, Boston, Chicago, London, Hong Kong, and Tokyo.

TCW is an Equal Opportunity Employer. Please visit for more information.