Director, Managing Director- 401K Relationship Manager Director, Managing Director- 401K Relationship  …

Fidelity Investments
in San Francisco, CA, United States
Permanent, Full time
Be the first to apply
Fidelity Investments
in San Francisco, CA, United States
Permanent, Full time
Be the first to apply
Director, Managing Director- 401K Relationship Manager
Job Description:

The Managing Director (MD) is entrusted with a book of business of defined contribution plans comprised of 25 - 35 client relationships that may range $20 - 100M in assets under administration. In this role you will develop positive relationships with institutional clients and build internal working relationships with Fidelity personnel in support of service delivery.

The Managing Director is the primary contact for the client and works in a team structure which is collectively responsible for leading, educating, resolving client issues, establishing relationships and meeting the needs of both Plan Sponsors and Advisors. This role will require ~35% of travel.

Focusing on understanding and responding to clients and advisors. In this position you assume a consultative role to acquire a clear understanding of the business needs of relevant issues. You will ensure client satisfaction by seeking feedback and anticipate issues and/or concerns to proactively provide solutions.

The Expertise You Have
  • We require associate in this role to hold Series 7 & 63 licenses.
  • 8+ years of Relationship Management or Client Service experience; preferably within the Retirement/401K industry.

The Skills You Bring
  • Your retirement plan record keeping and administration experience.
  • Your relationship management experience.
  • You have excellent verbal and written communication skills.
  • Your excellent organization and time leadership skills and attention to detail.
  • You have shown problem-solving skills.
  • Your effective presentation skills, influence and negotiation skills.
  • You have experience working with Financial Advisors.

The Value You Deliver
  • Verifying client agreement about the issues and options before implementing with solutions. Developing, leading and maintaining strong client relationships, including with the highest level of decision makers.
  • Building positive relationships based on shared dedication to mutual goals. We set the strategic direction for the plan and demonstrates ultimate ownership and accountability for the relationship. Acts as the client's "trusted advisor" in partnership with the Plan's Advisor.
  • Partnering with the Plan's Advisor to understand their specific value proposition to the Plan Sponsor.
  • Planning and conducting effective in-person and/or phone meetings with the Plan Sponsor and Plan's Advisor client.
  • Making detailed plans and preparations for client meetings in partnership with the Plan's Advisor.
  • Accurately planning, influencing, and implementing Fidelity solutions to address needs.
  • Differentiating Fidelity's benefits approach against competitive benefit solutions.
  • Facilitating discussions with clients regarding legal, regulatory and design issues across the plan. Consults with clients and their advisors on qualified and potentially nonqualified plan design alternatives.
  • Coordinating internal resources to provide analysis and recommendations to clients on design alternatives.
  • Analyzing investment architecture and providing appropriate alternatives in partnership with the Plan's Advisor.
  • Identifying key drivers and maintains consistent formal/informal contact with key client decision makers.
  • Actively facilitating Investment Review meetings in partnership with the Plan's Advisor.
  • Working closely and actively leads discussions with Investment Consulting to build effective investment strategies and develop solutions that benefit clients/Fidelity in partnership with the Plan's Advisors.
  • Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries. This includes problem resolution on behalf of clients to produce a satisfactory outcome.
  • Acting as the lead associate for the Book of Business with supporting functions (Client Service Manager, Testing and Reporting Analyst) providing services through the MD to the client.
  • Developing strong working relationships internally.


Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit

Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at or 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.
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