Operational Risk Consultant 3 - Quality Assurance Consultant

  • Competitive
  • San Francisco, CA, USA
  • Permanent, Full time
  • Wells Fargo US
  • 11 Dec 17 2017-12-11

Operational Risk Consultant 3 - Quality Assurance Consultant

Job Description
Wholesale Business Risk & Controls is a newly formed team within the Wholesale Chief Operating Office that is responsible for supporting Wholesale with risk strategy and implementation of critical Wholesale-wide risk initiatives promoting consistency, efficiency, and sustainability of processes to meet regulatory, enterprise, and group risk expectations. This new group interfaces with second and third lines of defense, as well as the risk teams within each Wholesale LOB, to implement consistent control processes across Wholesale that are better aligned with business processes. Wholesale Business Risk & Controls also acts as a control interface point for Wholesale regulatory and agency interactions.

Wholesale Business Risk & Controls (WBR&C) has a new opportunity for five Quality Assurance Consultants responsible for developing, implementing, and monitoring a risk-based controls and processes relative to the formal implementation and maintenance of the enterprise Conduct Risk program within Wholesale LOBs. The Quality Assurance Consultants will join a newly formed Quality Assurance team designed to provide independent assurance that Wholesale LOB Conduct Risk programs and controls are operating effectively across the following priority sub-risk types: ethics and integrity risk, fiduciary and investment risk, and sales practices risk. As the WBR&C team continues to grow, this team may expand focus across additional risk disciplines.

Most immediately, this team will focus on conducting analyses of the Wholesale LOB sales practices risk remediation efforts and consulting with the business to develop corrective action plans and effectively manage change to ensure compliance with all external regulatory requirements and internal policies.

More specifically, the Quality Assurance Consultants will be responsible for:

  • Developing and maintaining a clear understanding of Wholesale business operations and all elements of the enterprise Conduct Risk and sales practices risk requirements and related policies
  • Assisting in the development of consistent controls, processes, and support initiatives
  • Developing testing strategies and methodologies
  • Ensuring the QA program is in compliance with corporate policy
  • Conducting first-line-of-defense reviews of the Wholesale LOB Conduct Risk and related sales practices risk remediation efforts to ensure controls and processes are complete, sustainable, and of quality
  • Evaluating the adequacy and effectiveness of in-progress and completed risk program implementation efforts - including monitoring methodology, quality scorecards, and comprehensive reporting to management and business leadership
  • Ensuring that issues are proactively identified and addressed appropriately, escalating where necessary
  • Providing consultation to the business to develop corrective action plans, ensuring corrective action and change management to resolve issues requiring improvement or redesign
  • Identifying training opportunities; may design/coordinate the development of training materials and deliver training
  • Engaging with Audit, Law Department, Testing & Validation, and Corporate, Wholesale, and LOB risk, support, and customer facing teams
  • Confirming and documenting compliance with policies and standards, verifying consistency of execution across the Wholesale LOB programs, and promoting continuous improvement

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following, and adhering to and if applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Required Qualifications
  • 2+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both
  • 2+ years of experience in one or a combination of the following: additional compliance, additional operational risk management, IT systems security, business process management or financial services industry experience; or a BS/BA degree or higher in business or a related field
  • 3+ years of quality assurance experience

Desired Qualifications
  • Intermediate Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to interact with all levels of an organization

Other Desired Qualifications
  • Experience with internal audits, regulatory compliance testing, quality inspection, controls testing/improvement, process management, and issues management
  • 3+ years of quality assurance experience in the financial services industry, including development, implementation and sustainment of approach
  • Experience with internal audits, regulatory compliance testing, quality inspection, controls testing/improvement, process management, and issues management
  • Strong relationship building and collaboration skills, and ability to operate in a team-oriented culture
  • Demonstrated experience in working in matrixed environment to support broad implementation models and needs
  • Ability to multi-task and meet deadlines despite competing priorities
  • Ability to clearly and concisely articulate approach and execution models to support programs
  • Acts with courage, ethics and integrity, and provides appropriate credible challenge
  • Demonstrated success in aligning divergent positions and bringing cohesion to diverse perspectives
  • Demonstrated experience in providing outstanding customer or business support as a trusted, business-driven, results-oriented leader
    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.