Senior Service Desk Support Analyst Senior Service Desk Support Analyst …

The Bank of New York Mellon
in San Francisco, CA, United States
Permanent, Full time
Be the first to apply
Competitive
The Bank of New York Mellon
in San Francisco, CA, United States
Permanent, Full time
Be the first to apply
Competitive
Senior Service Desk Support Analyst
Senior Service Desk/Onsite Support Analyst

Mellonis a global multi-specialist manager dedicated to serving our clients with afull spectrum of single and multi-asset investment strategies and solutions.With roots dating back to 1933, Mellon has been innovating across asset classesfor generations and has the combined scale and capabilities to offer clients abroad range of solutions. From asset class expertise to broad market exposures,clients drive what we do. We are holistic in approach, client driven andcommitted to investment excellence. We aim to be a key partner for our clientsby delivering customized investment outcomes and best-in-class service.

Mellonis seeking a Senior Service Desk/Onsite Support Analyst.  Responsibilities include:

  • Providessupport to all IT-related activities and initiatives, including guidance,assistance, coordination and follow-up on IT problems and ensures resolution.

  • Providesguidance, assistance, coordination and follow-up on problems and ensuresresolution.

  • Providessupport to a specific group of customers on applications, infrastructure, andtechnology related activities for small projects.

  • Workswith application developers and operations to support production applicationsand customer-specific operations.

  • Trainscustomers on new products, applications, and platforms.

  • Bachelor'sdegree in a related discipline or equivalent work experience required.

  • 2-4years of experience in technical and customer-support required, experience inthe securities or financial services industry is a plus.



Primary Location: United States-USA-CA-San Francisco
Work Locations:
Job: Asset Management
Organization: BNY MELLON
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