Business Project Manager Business Project Manager …

Svb Financial Group
in Santa Clara, CA, United States
Permanent, Full time
Be the first to apply
Svb Financial Group
in Santa Clara, CA, United States
Permanent, Full time
Be the first to apply
Business Project Manager
Business Project Manager III

The GlobalProducts team focuses on the development, delivery, and support of treasury,credit, trade finance, and liquidity management solutions and services to SVBsclients. Within this group, the Product Projects team is responsible for directingthe design, development, and implementation of new products, enhancements, andoperational improvements to meet strategic business and organizationalobjectives.

This role drivesbusiness initiatives of significant scope and complexity to achieve strategic departmentand organizational objectives.  Theseprojects contain activities that may span functions, business units, andmultiple vendors.  On such projects, thisrole is specifically responsible for driving (i) business readiness andgo-to-market preparations on large complex projects with a technology component(such as software development), and (ii) the end-to-end project life-cycle,from inception to delivery, on business initiatives with little or notechnology component (such as business diagnostics, process improvements,market assessments, etc.). 

This role requiresa background in business project management and/or change management, and itskey accountability is ensuring that (i) SVB is prepared to market launch and supportnew or changed products, services, and operational processes, and (ii) changesare scalable and comply with all appropriate guidelines, including but notlimited to SVB methodologies, regulatory compliance, risk management policies,industry standards, and best-practices.


  • Drivingbusiness initiatives of significant strategic impact leveraging both Agile andWaterfall methodologies, where appropriate, to achieve project objectives

  • Developsand provides domain expertise in SVBs products, systems, operationalprocesses, and clients needs and applies these to help steer strategicprojects, articulate scope, identify risks, and proactively mitigate them

  • Partnerswith Product Managers and other leaders of the business community to identifyand prioritize opportunities to use process reengineering and technology toachieve the goals of the enterprise; Drives creation of and/or changes toexisting products,  processes,procedures, work flows, and related documentation

  • Managesstatus reporting on assigned business initiatives and related communications tobusiness leaders and other key stakeholders

  • Indelivery of business deliverables, engages and manages coordination of cross-functionalteams, including subject matter experts from various departments across theorganization (e.g., Product Management, IT, Operations, Compliance, InternalAudit, Servicing, Legal, Marketing, Sales, Training & Communication, Accounting,Finance,

  • Designs, implements, andpractices scalable strategies in change management, risk management, vendormanagement, business continuity management, and business implementation management

  • Partnersclosely with Scrum Masters and Project Managers to ensure alignment of businessactivities with technical activities for effective, end-to-end changeimplementation and an optimal client experience

  • Actsas an advocate for all business stakeholders within the lifecycle of a project,ensuring that their needs are understood and addressed in advance of launch

  • Facilitatesworking sessions, vendor meetings, project team meetings on businessinitiatives, and attends scrum stand-ups and/or technical meetings whereappropriate to drive business initiatives and/or business readiness

  • Partnerswith Compliance, Internal Audit, and other departments to: respond toexaminations and audit requests, manage execution and implementation of actionplans, and ensure all processes and changes implemented fully comply withapplicable regulations and legislation, standards, policies, and guidelines(e.g., BSA, AML, SOX, PCI-DSS, ECOA,

  • Collaborateswith Legal, Product, Compliance, Credit, Product Training & Communications, on the creation of and updates to legal agreements and other client-facingmaterials

  • AssistsProduct Managers, as needed, in assembling and authoring business cases andestimating project costs and benefits (ROI, etc.);  on large, complex business initiatives, mayalso assist in shepherding projects or change requests through the approval andprioritization process

  • Collaborateswith Change Management Practitioners and Product Training & Communicationson internal communications, client communications, training plans, and client-facingsales and support materials

  • Managesbusiness readiness preparations including process engineering; sales,operations, and servicing preparations; internal and external training andcommunications; system configuration implementation (business set ups);coordination of User Acceptance Testing (on waterfall projects), etc.

  • Developsbusiness roll-out / go-to-market plans, including managing client pilots andclient migrations

  • Drivesand ensures completion of required post-launch activities, such aspost-mortems/lessons learned, and measuring benefits-realization after projectcompletion

  • Assistsin negotiating conflicts and prioritizing business priorities under conditionsof limited resources and competing demands

  • Collaborateswith operational teams and client support as needed to resolve issues in atimely and effective manner

Some travel required (< 15%) for meetings with colleagues, vendors,and clients as needed

Preferred skills include:

  • Highly developed leadership and organizational skills; ability to quickly break down large, complex initiatives into logical, manageable work packages, tasks, and sub-tasks for execution
  • Very strong communications and interpersonal skills; demonstrated ability to quickly build trust and relationships, manage matrixed teams, bridge communication gaps, resolve conflicts, influence stakeholders at all levels, and distill and synthesize complex concepts into key messaging in concise laymens terms
  • Significant expertise in Agile and Waterfall methodologies, business-centric project management, and financial product development and management (CSM or PSM certification preferred)
  • Strong technical aptitude and ability to quickly learn new products, lines of business, channels (e.g. online, mobile, etc.), processes, software, data, systems, and client needs
  • Effective risk management skills and ability to predict and mitigate risks and issues, as well as anticipating and proactively preparing for changes and impacts to clients and SVBs business
  • Proficient at gap and root cause analysis;  Familiar with root cause analysis tools and techniques
  • Skilled in diplomacy, active listening, persuasiveness, and presentation skills to evangelize new products or changes and gain buy-in, consensus, and cooperation in the face of conflicting viewpoints, resistance to change, constraints, etc.
  • Critical-thinking, business analysis, and process engineering skills to manage, contribute to, and foresee pitfalls in  process-related changes and deliverables

Bachelors degree or equivalent work experience including -

  • 7-10 years of experience in project management, business process engineering, and leadership of matrixed cross-functional teams with emphasis in change management, systems integration, risk management, vendor management, and reporting/business intelligence
  • Minimum 3 years of experience in financial services, preferably commercial banking and treasury services (FX, trade finance, cards, merchant services, credit, liquidity mgmt, cash mgmt), with broad and deep expertise in related product development, operations, client-servicing, and regulatory compliance

Primary Location: United States-California-Santa Clara
Work Locations:
Job: Banking Products
Organization: SVB Financial Group.
Schedule: Full-time
Job Posting: Mar 5, 2020, 1:34:24 PM