Sr. Manager, Product Design
Silicon Valley Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, ventures capitalists, and private equity firms to move their bold ideas forward, fast.Our clients define what comes next.
In the past 35 years, we have accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, a majority of the most compelling Fintech disruptors bank with us. Our clients include: Beyond Meat, Shopify, HelloFresh, Cloudera, and Andreessen Horowitz, just to name a few. We help our clients grow, too. More than half of the innovation companies that completed an IPO in the last two years were our clients.
Our accomplishments serve as motivation to continue pushing ourselves and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.About the Role: The Sr, Manager, Product Design is the driving force behind a high-impact team dedicated to transforming how users experience SVB and differentiating our digital capabilities from our competition. This role is responsible for driving a significant aspect of our digital transformation strategy. The ideal candidate is:
A creative design expert who is deeply passionate about design, product, and the end-to-end customer experience
An inspirational leader who excels at collaboration and mentoring, as well as guiding diverse talent to a common goal
Able to break down complex problems and provide human-centric solutions through excellent analytical and problem-solving skills
Able to work independently, quickly and reliably in a fast-paced, creative environment with a keen attention to detail
Once here, you will:
Lead, inspire, and collaborate with teams of UX Designers to follow best practices and deliver consistently on-brand, world-class design for apps, tools, and product features across various platforms: Native iOS / Android, Web, and in-person experiences.
Guide teams to create prototypes that showcase design concepts and interaction patterns at various levels of fidelity. Ensure that designs are aligned with business, stakeholder, and end user priorities
Prioritize incoming requests from business partners and stakeholders to help the team deliver on time and on budget
Facilitate workshops to facilitate co-creation, alignment, and understanding among Product Managers, Engineers, UX designers, researchers and other cross functional stakeholders around business objectives, needs, and constraints. Ensure that a user-centered design approach is understood, adopted, internalized and effectively leveraged
Seek out analytics and leverage user research to help you make, support and iterate on your design decisions. Guide teams and participate in defining research goals and research plans, conducting interviews, writing research questionnaires, producing usability tests and compiling research results to synthesize inputs into solutions
Communicate complex design concepts clearly and persuasively across different audiences at varying levels of the organization with minimal conflict and complications between collaborative and cross-functional personnel
Provide guidance to UI/UX style guides to support core brand look and feel and help ensure designs stay on-brand and on-trend. Organize design assets and outputs to effectively contribute to the SVB Design System.
Provide mentoring and coaching to more junior UX team members
Attract, retain, and develop top talent
Use strong storytelling and presentation skills to communicate conceptual ideas, design rationale and the specifics of human-centered design process in all phases of the product development lifecycle, including product ideation and definition, UX design, and user research, detailed design and optimization
Provide insights to the product development team and document user goals, needs, motivations and pain points through user personas, use cases, and experience maps. Make recommendations to improve the user experience and create new concepts to bring those recommendations to life.
Contribute to the creation of a holistic UX strategy and vision, as a core part of the design and product team to build best-in-class products for our customers.
A strong portfolio of work exemplifying a deepunderstanding of UI/UX lifecycle to define user experiences that includes multipleexamples of leading initiatives with significant business outcomes
Excellent communication, problem solving, andcollaboration skills
Experiencedelivering on projects in various stages of the product lifecycle in a fastpaced, dynamic environment
Deep experience defining user experience, visualdesign, interaction design, user research, and design principles
A knowledge of current web technology capabilities andcross-device considerations
An ability to communicate respectfully whenchallenging assumptions and tactful style when receiving feedback
A confidence and natural storytelling ability tocreate engaging presentations and stellar communication skills to share-outresearch and analysis learnings clearly and effectively to other productexecutives and leaders across the organization
Experienceworking in and an understanding of an Agile development environment
7+ years workingexperience; Experience managing a team
A background inthe financial services industry is preferred
A Bachelors orMaster's Degree in the study of design including one of the following: Design,Information Architecture, HCI, or equivalent project/portfolio experience(preferred)
Join us at SVB and be a part ofbringing our clients world-changing ideas to life.