Group Leader, Global and Regional Communications
Group Leader, Communications with Global, Regional & Local oversight, Denver/USA
Are you an experienced Communications Leader? Are you motivated by working with leadership teams to create innovative communication campaigns that position Western Union as an innovative and trusted leader in its field? Do you want to influence and develop strategies and work for a global company on a high performing globally centralized team that is at the forefront of global money transfer and payments and compelling new product propositions? Join Western Union as a Communications Leader leading day-to-day strategy, execution & evaluation of all initiatives at a regional & local level, worldwide, in our Denver HQ. Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
The Western Union Company is a publicly traded (NYSE: WU) company based in Denver, Colorado. We are a global leader in cross-border, cross-currency money movement and payments. Our omni-channel platform connects the digital and physical worlds and makes it possible for individuals, businesses, non-governmental organizations (NGOs), financial institutions, and other organizations to send and receive money and make payments with speed, ease, and reliability.
Western Union's platform transcends borders, making it possible for individuals and businesses to move money easily and quickly across borders and currencies - in person or with a few clicks or swipes. We take the complexity out of moving money around the world by making the global feel local. Our global platform combines our robust digital footprint, settlement infrastructure, treasury and compliance capabilities, a 550,000-location retail network, and the ability to send money and payments to more than four billion bank accounts and wallets. Our technology portfolio, range of application programming interfaces (APIs), foreign exchange and settlement engine, agent network, and anti-money laundering and fraud-detection capabilities combine to make Western Union one of the largest money movers for consumers and businesses. As our business strategy evolves, we have recently opened our platform to power other companies - including financial institutions and payment providers - to move money and make payments. It is a decisive step towards a new incremental growth opportunity. Better is enabled by trust and respect
In this critical position we'll look to you to direct and deliver 360-degree communications strategies and execution across all initiatives designed to successfully raise the company's profile internally and externally at a regional and local level, worldwide, and enable us to deliver on our vision.
You'll use your strategic and communications skills honed in a previous global or regional role (in-house and agency) to leverage a wide range of tools, strategies and tactics including traditional earned, compelling organic content creation and leverage social channels to create a compelling communications program that delivers consistent messaging with strong calls to action and or behavioral change.
You will operate a hub & spoke model to work seamlessly to ensure alignment between central, regional and local communications and will manage communications leaders representing the specific regions of North America, Latin America, Europe CIS, Middle East & Africa and Asia Pacific. You will report to the Head of Global Communications and Social Channels.
Your regional and local scope will include Enterprise, Global Network, Global Platform and Consumer Money Transfer Business to elevate knowledge, reputation; brand salience across major stakeholders to achieve transformation & growth goals and provide exceptional advice, expertise and strategic direction to the leadership of these functions.
Additionally, you will also oversee representation of leaders at influential speaking events,; development & finalization of all materials (speeches, talking points, messages media releases) & weekly editorial calendar; execute rapid response to issues & crisis communication working collaboratively with Global Communications and Social Channels.
You will couple your experience in financial services and payments with astute knowledge of the fast-growing, technology driven real-time cross-border money transfer and payments sector to bring a unique skill set that will inspire current and potential customers to choose Western Union. This includes knowledge across C2C, C2B, B2C and B2B. You are a strategic thinker and can bring a global view and yet execute locally seamlessly, write compelling content, influence and integrate with leadership with business and functional maturity, create a convincing news agenda, manage issues and crises in support with global leaders and deliver outstanding communication project management. You exude passion and enthusiasm and are a thought leader who is known for excellence in communications. Your ability to operate strategically and tactically is critical for the success of this role. Fluency in multiple languages, will give you a distinct advantage. Previous experience of agile working methodologies is also desirable. Join us, and let's move money for better
At Western Union, our employees are our most valued asset. We recognize the strategic importance of talent and diversity in our workforce. We invest in innovative programs and tools to identify qualified and diverse job candidates. We also provide professional development opportunities and reward employees with competitive compensation and benefits to drive engagement and retention.
All leaders globally are expected to uphold the Western Union talent philosophy and use it to guide their management approach:
- Behavior matters. Treating people with respect and dignity is just as important as our business results.
- We value diversity and inclusion. Diversity and inclusion are core strengths at Western Union, and we consider them assets in fostering our core values: globally minded, purpose-driven, trustworthy, and respectful.
- Our talent is an enterprise asset. We expect our leaders and managers to create the conditions for innovation, actively develop employees to their full potential, and build organizational capabilities.
- We support a high-performance culture. We believe in strong, sustained performance from all employees.
To help our leaders implement the Western Union talent philosophy in everyday practice, we developed the WU Way Leader Model. The model is anchored in our purpose and
values, and includes five leadership attributes that support our work to deliver a better customer experience and drive growth for Western Union.
Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category. #LI-YL1