Cloud – Openshift Support Analyst ,AVP Cloud – Openshift Support Analyst ,AVP …

in New Castle, DE, United States
Permanent, Full time
Be the first to apply
in New Castle, DE, United States
Permanent, Full time
Be the first to apply
Cloud – Openshift Support Analyst ,AVP
This role is a Cloud-Openshift support analyst for Citi's Treasury & Trade Solutions (TTS) System Testing Environment STE team. The STE Team provides 24/7 support for prod and 18/5 support for non-prod environments. The Team supports Openshift L3 and Engineering support for ICG (TTS) applications hosted on ICG ECS clusters. It provided Tenantops support for onboarding, L3 and Engineering support for 80+ applications on Openshift platform. It supports different middleware technologies like TIBCO/MQ/Fuse/Active MQ/Kafka/NDM and Openshift.

Job Description

The Openshift Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.


  • The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm.

  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.

  • Start of day checks, continuous monitoring, and regional handover.

  • Perform same day risk reconciliations

  • Develop and maintain technical support documentation.

  • Identifies ways to maximize the potential of the applications used

  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner.

  • Ensures that storage and archiving procedures are in place and functioning correctly

  • Formulates and defines scope and objectives for complex application enhancements and problem resolution

  • Reviews and develops application contingency planning to ensure availability to users.

  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.

  • Participate in application releases, from development, testing and deployment into production.

  • Engages in post implementation analysis to ensure successful system design and functionality.

  • Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.

  • Ensures essential procedures are followed and helps to define operating standards and processes.

  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.

  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

  • Acts as advisor or coach to new or lower level analysts.

  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations.

  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.

  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.

  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

  • Performs other duties and functions as assigned.

  • Has the ability to operate with a limited level of direct supervision.

  • Can exercise independence of judgement and autonomy.

  • Acts as SME to senior stakeholders and /or other team members.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  • Qualifications:

  • Should possess 10+ years of experience.

  • Proven hands-on experience of developing business applications, using integrated build pipelines on enterprise container platforms, using Docker Enterprise and Red Hat OpenShift.

  • Responsible for engaging with application stakeholders, to consult and help achieve enterprise container adoption and guide applications teams on building cloud native applications

  • Provide expertise on how to modernize applications, and integrate build pipelines into CaaS/PaaS platforms.

  • An individual who can keep up to speed with this fast-evolving area of IT, work well with various applications teams to provide insights in modernizing, building & operating applications on container platforms, and the adoption of software & DevOps practices.

  • Deep understanding of micro services architecture and best practices

  • Working knowledge on various programming languages (example Python, Java, Spring Boot, Bash etc.) and runtimes ( example JRE, Tomcat, FUSE etc.)

  • Engineering mindset in automation and analyzing the issues

  • Serve as a technical point of contact for various application teams to build and modernization on container platforms and provide technical input to the design and implementation of solutions

  • Consult and advise on complex enterprise container solutions, that support CaaS/PaaS adoption across Hybrid and Multi-Cloud provider infrastructures and services

  • Work with various application teams to understand and assist them in modernizing, building and apply digitization strategies and propose the evolving DevOps practices

  • Collaborate with Application Solutions Architects and Development Engineers to design and accelerate adoption of cloud and container technologies

  • Involved in working closely with application teams to ensure business needs, development practices and application architectures, with a view to modernizing their build and run capabilities on cloud and container solutions

  • Provide hands-on support in modernizing cloud native applications and application build pipeline automation

  • Advanced knowledge and hands-on experience in various programming languages and technologies (e.g. Python, Java, Spring boot, Tomcat, Fuse, Kafka, Hadoop, BigData, Talend)

  • Experience in applying agile methods and DevOps practices for CI/CD and working with common application programming languages,

  • Experience in automated application build and deployment pipelines integrated with Docker Enterprise, Red Hat OpenShift or other Kubernetes based container platforms

  • Understanding of (docker) container runtime, security, orchestrator, networking and storage concepts.

  • Experience of one or more public cloud container solutions (ECS, AKS, GKE etc.).

  • Knowledge of systems and application monitoring, best practices and management tools for application running on public cloud services

  • Experience in CI/CD, SCM and automation tooling, (e.g. TeamCity, uDeploy, Jenkins etc.)

  • Experienced in building micro services architectures and building cloud native applications

  • Experience in using applications discovery and analysis tools, and carrying out hands-on decomposition and modernizations would be beneficial

  • Technical knowledge of Red Hat OpenShift Container Platform and using its developer build and deployment tools

  • Prepare, attend and present at workshops and meetings

  • Knowledge of Public Clouds ( such as AWS, GCP)

Technical Skills requirement:

  • Openshift or kubernetes

  • OS - Linux, AIX, Windows

  • Unix Shell Scripting

  • CICD/Devops knowledge

Nice to have:

  • Java/Spring boot applications exposure

  • Autosys

  • ITRS

  • Oracle/SQL Server

  • Docker/Ansible/Fuse/Active MQ/Kafka/AWS experience is a plus


  • BS or MS Degree in Computer Science, Information Technology, or equivalent

Job Family Group:

Job Family:
Applications Support

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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