- Wilmington, DE, USA
- Permanent, Full time
Business Analytics Lead Analyst
Business Analytics Lead Analyst
- Primary Location: United States,Delaware,Wilmington
- Education: Master's Degree
- Job Function: Decision Management
- Schedule: Full-time
- Shift: Day Job
- Employee Status: Regular
- Travel Time: No
- Job ID: 18059118
Citibank, N.A. seeks a Business Analytics Lead Analyst for its Wilmington, Delaware location.
Duties: Analyze customer spending behavior and financial data in order to identify product and segment opportunities for revenue growth and expense optimization for Cash Rewards credit card portfolio. Direct customer and financial analytics to monitor portfolio health metrics such as revenue, attrition, activation rates, payment rates, sales, revolve rates, interchange, rebates, delinquencies, and acquisition rates, utilizing various analytical tools, software and techniques. Collaborate with product teams, Risk Management, Finance, Legal and Marketing business partners to develop and implement product and customer segment strategies to achieve portfolio financial goals of positive Earnings or Net Income, effective marketing investments that improve customer engagement, Cards Revenue growth in line with overarching financial goals for North America Proprietary Credit Card products. Develop long and short term customer segment and acquisitions year level financial forecasts for Cash Rewards products driving strategic decisions and enabling product portfolio optimization. Develop analytical plans and perform data analysis in order to identify product related improvement, customer experience enhancements as well as new target client opportunities using credit card database (Enterprise Data Warehouse). Develop machine learning algorithms based on multivariate statistical models to optimize marketing investment across channels and customer segments yielding an optimized profit pool for Cash and Value products suite. Implement a disciplined test-and-learn approach to drive innovation throughout decision management.
Requirements: Requires a Master's degree in Business Administration, Finance, Mathematics, Statistics or related quantitative field and 2 years of work experience in the offered position or as a Decision Management Analyst, Management Analyst, Risk Management Analyst or related analytical position in consumer or financial services. Must have 2 years of work experience with: Data retrieval and manipulation from Teradata, Oracle, or DB2 relational databases through Unix platform; Development of monthly key performance indicators (including Delinquency thresholds, Gross Charge offs, credit line assignments, and approval rates) and execution of monthly tracking processes; Presentation of analysis insights to senior management and stakeholders; Using statistical or machine learning algorithms to provide analytical insights; SAS and SQL programming languages. Qualified applicants submit resumes referencing job code KC/BALA/YA to Citigroup Recruiting Dept., 3800 Citigroup Center Drive, Tampa, FL 33610. Citigroup is an EOE Employer. This position is eligible for incentives pursuant to Citigroup's Employee Referral Program. Direct applicants only.