• Competitive
  • Wilmington, DE, USA
  • Permanent, Full time
  • Citi-US
  • 2019-01-21

VP, Cross Product Innovation & Technology Manager

VP, Cross Product Innovation & Technology Manager

  • Primary Location: United States,Delaware,Wilmington
  • Education: Bachelor's Degree
  • Job Function: Product Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 10 % of the Time
  • Job ID: 18070526


About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's  Mission and Value Proposition  explains what we do and  Citi Leadership Standards  explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Job Description
Branded Cards North America (N.A.) is the market leader in the credit card industry. With a pre-eminent global brand and distribution, Branded Cards N.A. maintains its leadership position by delivers industry-leading products, advanced services and payment systems that address clients' evolving needs.

Integral to Citi Cards' success is the introduction of innovative products and solutions through strong partnerships and dedicated employees who are committed to excellence. Attracting market-leading talent is a priority at Citi Cards N.A., and the combination of financial strength and broad product scope provides rewarding opportunities for outstanding professionals to excel in a dynamic organization.

Citi is seeking a passionate, strategic and innovative individual to drive cross-Product innovation and technology enhancements across the Citi / American Airlines AAdvantage portfolio of cobrand credit cards. This position will be responsible for:
  • Product Research
  • Product Innovation
  • Product Technology Enhancements
The Cross Product Innovation and Technologies Manager will collaborate closely with internal and external partners to identify new opportunities and innovations across product, channels, processes and other assets, and to facilitate tighter integration with and greater leverage of the AAdvantage program.  We seek a leader with a passion and track record for innovation and creative, out of the box thinking, with exceptional collaboration skills to build upon one of the oldest and most successful partnerships in the financial services industries. 

Key Responsibilities
The Citi / AAdvantage Cross Product Innovation and Technologies manager's responsibilities include:
  • Lead Product Research Efforts and Partnerships to support exploration of ongoing enhancement opportunities (Short Term and Long Term)
  • Work with Partner, New Product Development team, Mastercard or other vendors to identify and develop potential enhancements
  • Partner with Product Management, Decision Management and Finance Teams to define business case for planned enhancements, incremental analyses, and ongoing performance tracking
  • Serve as Product Team lead on key business enhancement projects to define technical requirements and ensure prioritization
  • Represent business team on project calls and ensure requirements are being documented appropriately and that key deliverables are being met; make sure product owners are aware of key decisions requiring their input and impacts
  • Identify and track key work streams and activities inside and outside of formal enhancement project; ensuring overall business project plan is up-to-date
  • Manage regulatory due diligence requirements and deliverables where required
  • Partner with Product and Marketing teams to define go-to-market strategies and enhancements; partner with Legal and Compliance to ensure strategies and marketing language are approved
  • Ability to work independently, with strong follow through and capable of owning and managing projects from end-to-end
  • Lead Updates to Senior Management on efforts
  • Oversee Cross Product Innovation & Technologies budget as part of the overall Co-Brand Product Marketing Budget
  • Support other CPIT members on other enhancement projects


  • 5+ years consulting, management or marketing experience
  • Ability to work independently, with strong follow through and capable of owning and managing projects from end-to-end
  • Strong relationship management skills and experience with partners/clients
  • Experience leading consumer research efforts and leveraging insights to inform business strategies
  • Proven ability to work cross-functionally within an organization to accomplish objectives
  • Detailed oriented, proactive, strategic thinker with strong written and verbal communication and presentation skills
  • Project management and New Product Development experience preferred
  • Bachelor degree required; Masters/MBA degree preferred