VP, Risk Policy Officer (Collections and Recovery) VP, Risk Policy Officer (Collections and Recovery) …

in Wilmington, DE, United States
Permanent, Full time
Be the first to apply
in Wilmington, DE, United States
Permanent, Full time
Be the first to apply
VP, Risk Policy Officer (Collections and Recovery)
About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explain what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
This position is within the Branded Cards Collections and Recovery Risk team. As part of the Citi Branded Cards Risk Management team, the successful candidate will be responsible for helping manage Recovery and late stage Collections Operations Oversight and daily interaction with the Collections and Recovery policy and operations teams. The role is accountable for supporting cooperative deployment of strategies designed to meet portfolio Risk Appetite goals and the execution of routines to monitor a full spectrum of processes. The individual will work closely with the Collections and Recovery Operations team, Collections and Recovery Policy team and Branded Cards Risk Management leaders to ensure alignment between strategy and operations areas.
This position requires managing Collections and Recovery projects from conception to rollout.

  • Optimizing existing late stage collections and recovery strategies and developing/testing new strategies and efficiencies for collections and recovery.
  • Developing models using regression techniques or other statistical methodologies to classify accounts based on risk and treatment efficiency.
  • Segmenting accounts using CHAID/CART methodologies to design champion/challenger collection and recovery strategies.
  • Performing hypothesis testing using Statistical Experimental Designs to determine impact from new treatments that allows for causal measurements.
  • Developing programming solutions using SAS and other programming and data querying tools to drive answers to analytic challenges and information for management decisions, observations and tracking.
  • Conducting analysis using parametric or nonparametric statistics to conclude significant difference between test and control.
  • Representing Risk Management on inter-departmental Process Teams.
  • Participating in creating system requirements for new collections and recovery strategies and represent Risk Management throughout the development life cycle of a new strategy or policy.
  • Collecting and interpreting data for ad hoc projects.
  • Making recommendations and communicating the results to senior management.
  • Evaluating effectiveness of current collections and recovery policies and strategies.
  • Researching and applying new statistical techniques that can improve predictive power of models.
  • Making significant contributions in the development of analytical tools used in the assessment of Collections and Recovery risk and policy.
  • Maintain close relationships with key stakeholders in the structuring and approval of Investment Lending products.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

  • Four year degree in Statistics, Economics, Engineering, Finance, Mathematics, or a related quantitative field. Graduate degree is highly desirable.
  • Minimum 4+ years of Credit Cards related experience or 5+ years related analytic experience using quantitative analysis, preferably in a risk context.
  • Experience in statistical analysis with working knowledge of at least one of the following statistical software packages: SAS (preferred), SPSS, Statistica, S+ or some equivalent or R/ R Studio
  • Experience with SQL programming in a UNIX environment.
  • Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency
  • Ability to independently develop robust statistical segmentation models.
  • Establish solid cross-functional partnerships and networks to contribute and execute cross-functional and business initiatives.
  • Outstanding communication and presentation skills, excellent interpersonal skills, thought leadership and should be comfortable working with ambiguity.
  • The successful candidate will have demonstrable analytic and project management skills.

Business, Statistics, Mathematics, or Engineering. Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Risk Management
Job Family:
Risk Policy
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
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View the EEO Policy Statement .
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