Operations Technician Operations Technician …

Finastra
in Heathrow, FL
Permanent, Full time
Be the first to apply
Competitive
Finastra
in Heathrow, FL
Permanent, Full time
Be the first to apply
Competitive
Operations Technician
Associate Desktop Operations Technician Lake Mary/en-US/DHC/job/Lake-Mary/Associate-Desktop-Operations-Technican_REQ0720_0015774/apply

What will you contribute

Responsibilities & Deliverables:
Your deliverables will include, but are not limited to, the following:
End User Computer support:

  • Approve End User compute devices according to Finastra policy
  • Manage Mobile Device approvals and monthly data usage per region accordingly to best practices
  • Create and Manage End User Compute Standard Operating Procedures and manage according to best practices.
  • Develop and manager VIP ( White Glove) procedures and processes.
  • Develop, manage and support Finastra printing services globally
  • Manage incidents and requests and problem management on assigned Tier 1 and Tier 2 sites
  • review site inventory and assets
  • Projects as assigned
  • Reporting on End User KPI and CSI

Global Helpdesk Governance

  • Represent Desktop Operations in Global Helpdesk Operations meetings
  • Review and Govern GHD level 1 and 2 teams based on Service Responsibility matrix
  • Support and manage internal escalations
  • Manage and Report on GHD KPI and CSI


Required Experience:

  • University degree or equivalent
  • Knowledge of Desktop support
  • ITIL foundations certification
  • Strong interpersonal skills and motivation
  • Travel with regional offices

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The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.

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Posted 2 Days AgoFull timeREQ0720_0015774 Finastra: Who are we?

We are one of the worlds largest fintechs, with a team made up of over 10,000 superstars, serving more than 8,500 customers across 130 countries.

Were an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

How do we do this? With a heritage and portfolio spanning the entire banking sector, we have used our expertise to create a unique platform-based approach for the world of financial services. Partnering with global players like Microsoft, Accenture, Salesforce and more, to create an open and inclusive development environment. An environment that cultivates ideas, maximizes creativity, and enables innovation.

We believe that the future of finance is OPEN. By focusing on OPEN collaboration, supported by our OPEN platform, our OPEN ecosystem and an OPEN and inclusive culture, we can be OPEN for good. Together, we can ensure financial inclusion and open innovation for everybody.

The Future is OPEN.

Our Mission and Vision:

Our vision is to unlock the potential of people and businesses by creating the #1 open platform for innovation in the world of financial services.


Our mission is the journey we are on to deliver this vision, and we are well underway, having launched FusionFabric.cloud in 2019. Already recognised as a secure, industry-leading cloud platform, weve partnered with the largest and most vibrant partner and developer ecosystems to create a hugely scalable environment that fosters collaboration and rapid innovation for all.

Inside Finastra, our ambition is to be the most loved and inclusive fintech in the world. Our people across the globe are diverse, talented and open. And we are always looking for the most creative and inspiring minds to join the team. Whoever you are, youre welcome at Finastra. Come and join us - make our home your home and open up the world of finance!

For more information, visit www.finastra.com

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Finastra is an Equal Opportunity Employer in the United States. Qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, handicap or disability (physical or mental), Vietnam-era or disabled veteran status, and other factors protected by state and local laws. For more information please read Finastra's .

Submitting applications for posted positions authorizes Finastra to retain personal data in accordance with applicable laws. For more information about data processing and your rights, please read Finastra's applicable Privacy Policies: for candidates within the European Economic Area (EEA & Swizerland), please refer to the ; for others, please refer to . If you have any questions, please contact the Privacy Department at: , or your recruitment primary contact.

The Future of Finance is Open

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