Business Analyst Business Analyst …

Black Knight Financial Services, Inc
in Jacksonville, FL, United States
Permanent, Full time
Be the first to apply
Black Knight Financial Services, Inc
in Jacksonville, FL, United States
Permanent, Full time
Be the first to apply
Business Analyst
Digital Business Analyst III Jacksonville, FL/en-US/BKC/job/Jacksonville-FL/Digital-Business-Analyst-III_20-1012/apply Position: Digital Business Analyst III Job Description:

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.


  • Primary: Jacksonville, Florida

  • Secondary: Golden (Denver), Colorado


Documents business requirements and translates them into solutions for digital web and mobile mortgage applications. Serves as the technical analyst for an agile team supporting digital application, on point for gathering, analyzing, documenting, and translating the needs of the User to technical requirements and application flow storyboards. Experience in the Financial Services or Mortgage industry highly preferred.


  • Captures business needs and translates those into software business requirements that are used by engineering to define functional and technical requirements.

  • Owns the requirements gathering process, ensuring that business requirements are well defined, estimated, and prioritized.

  • Translates business needs to technical requirements including application integration points, technical design and application flow storyboards.

  • Bridges business and technical communications and obtains knowledge of current system capabilities and interactions.

  • Participates and supports agile team and program level ceremonies conducted by Scrum Masters and Release Train Engineers.

  • Participates as a direct internal resource for questions pertaining to new application functionality before and during UAT and PROD support.

  • Assists with the creation of release notes and implementations documentation.

  • Ensures that questions and/or obstacles are identified quickly and resolved in a timely fashion.

  • Facilitates communication between business and information technology from initial requirements to final implementation.

  • Educates internal clients and the information technology organization on enhanced functionality and provides support as needed.

  • Conducts data mapping and root cause analysis and translates regulatory requirements into the Black Knight system.

  • Performs other related duties as assigned.


Bachelors degree or the equivalent combination of education, training, or work experience.

Any Agile Certifications a plus; SAFe Certifications preferred


  • Knowledge of Black Knights products such as MSP, Mortgage Web Services and Remote Procedure Calls (RPCs) preferred

  • Knowledge of the mortgage or financial services industry environment and processes highly preferred

  • Experience working in an Agile environment a plus

  • Experience with Sharepoint, Trello, Visio, Splunk or RTC a plus

  • Understanding of reading XML a plus

  • Ability to understand web applications from a business and technical view

  • Ability to understand system data, integrations and dependencies from both internal and external providers

  • Ability to understand and create features, feature properties, feature content and author business rules when necessary

  • Excellent written and verbal communication skills with the ability to present technical and non-technical information to any audience

  • Ability to design solutions and technical requirements by leveraging the appropriate tools and techniques preferred

  • Excellent organizational skills and ability to manage multiple deadlines

  • Ability to research ideas and present outcomes in a clear and concise manner

  • Ability to influence others to gain consensus on the most effective solution

  • Ability to provide excellent customer service to clients and stakeholders to ensure project success and client satisfaction

  • Strong analytical skills

  • Demonstrated team player with ability to drive projects to successful outcome

  • Ability to quickly adapt to changing priorities


Advanced professional level role. Possesses a broad understanding of business functions they support, as well as, a strong understanding of the IT organizations systems and capabilities and uses this knowledge to create solutions to enhance the enterprise's competitive edge. Possesses strong knowledge of the principles, processes, phases and roles of application development methodology. Works as a liaison between IT and our clients and stakeholders in order to provide technical/business solutions to meet user needs. Supports several moderately to highly complex business processes. Creates intermediate to complex business process design and documentation as needed for new technology and estimates time and duration of required changes. May serve as a functional/technical lead. Translates intermediate to complex high-level business/technical requirements into functional specifications for the IT organization and works with development to test and implement those changes. Communicates effectively and timely with clients and stakeholders and proactively brings attention to any issues that are of concern or pose a risk to the project deliverable or overall timeline. Makes recommendations for resolving project concerns or risks and completes project work within the established time frame, budget, and quality requirements. Takes the lead on intermediate projects or participates on a complex project team that consists of more experienced analyst(s). Able to multi-task to manage multiple projects, keep project deliverables on schedule, and adapt to changing priorities. Mentors entry-level analysts on processes or business/technical functions. Works on projects that can involve various functional or technical areas. Leads efforts to resolve escalated production/client issues. Leads peer reviews of project artifacts. Actively participates in process improvement initiatives. Typically requires six (6) or more years of relevant work experience and experience in the mortgage and home equity servicing industry preferred.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knights commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

Location: Jacksonville, FL Time Type: Full timePosted YesterdayFull time20-1012 The Industrys Leading Provider of Technology, and Data and Analytics Solutions

Black Knight is a mortgage and finance industries leading provider of integrated technology, data and analytics solutions that facilitate and automate many of the business processes across the entire loan lifecycle. Black Knight is the provider lenders and servicers rely on to support their strategic goals and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to excellence, innovation, integrity and leadership. 

Black Knight's offerings include:  

  • Leading origination, servicing and default technologies for lenders and servicers 
  • Data and analytics solutions to help improve performance, reduce risk, identify opportunities and make more informed decisions 
  • Information solutions that facilitate and automate many of the business processes across the loan lifecycle, including workflow solutions, invoice management technology, business intelligence and mobile applications
  • Consulting services to help develop strategies that will drive transformative change aimed at improving organizational efficiency, reducing overall costs and increasing customer service and competitiveness
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