Collections Specialist Collections Specialist …

CIT Group
in Jacksonville, FL, United States
Permanent, Full time
Be the first to apply
CIT Group
in Jacksonville, FL, United States
Permanent, Full time
Be the first to apply
Collections Specialist
Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Returning Candidate? Relationship Specialist - KM Collections Location US-FL-Jacksonville Job ID 32809 # Positions 1 Job Family Operations - Collections Type Full-Time Overview

CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company's commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT's consumer banking segment includes a national direct bank and regional branch network. Discover more at .


The Relationship Specialist is responsible for resolving the Customer or Vendor’s Servicing or Delinquency opportunities by using effective communication skills. By listening, acknowledging and providing solutions, the relationship specialist protects the customer or vendor relationship and CIT Bank.

  • Performs day-to-day activities that ensure effective account management of collection accounts
  • Communicates via phone conversations, email, fax and letters with customers concerning status of invoice payments
  • Performs reconciliations for accounts to maintain accuracy
  • Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues
  • Establishes strong working relationships with field team to support collections efforts
  • Works with customers in a proactive manner to resolve discrepancies
  • Reconciles account status using current and historical invoicing and payment activity analysis
  • Liaison with cash operations regarding cash application specialist to research and reconciles misapplied or payment issues
  • Resolves all overdue account balances, unassigned cash and payment discrepancies through research, communication and follow up with clients or field operations
  • Monitors changes in customer financial status and payment patterns
  • Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information
  • Committed, Smart and Problem Solver
  • Intellectually curious about our business, our clients and focused on finding the best solutions
  • Exceptional communication skills: Verbal and Written
  • Excellent negotiation skills - Sales or Customer Service experience preferred
  • Function well independently and in a team orientated environment
  • Comfortable forming strong and lasting relationships with clients over the phone
  • Professional and Energetic when dealing with clients; leaving them with a positive experience/impression of CIT
  • Prioritize work and quickly evaluate a situation to find the best solution for client and CIT
  • Ability to take constructive critique and implement training concepts into your own voice
  • BS/BA degree
Options Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed

CIT is committed to Equal Employment Opportunity. It is the policy of CIT to provide equal employment opportunities to all qualified applicants without regard to their race or perceived race (including traits historically associated with race, such as hair texture and protective hairstyles), color, national origin, nationality, ancestry, citizenship, immigration status, age), sex (including pregnancy, lactation, childbirth or related medical conditions), actual or perceived gender, gender identity, gender expression or transgender (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, creed, marital status, family status, domestic partnership or civil union status, affectional or sexual orientation, atypical hereditary cellular or blood trait, genetic information or predisposition or carrier status (including testing and characteristics), status as a victim of domestic violence, actual or perceived status as a caregiver,military service protected veteran status, mental or physical disability, perceived disability, record of disability, medical condition, AIDS and HIV status, or any other protected characteristic established by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant under the law, please click here:

More Jobs Like This
See more jobs